What we do

Mike leads Ideal into an exciting new phase of its growth. Business-minded and commercially astute with a track record of P&L success, Mike has a reputation for delivering financial results, building profitable growth, executing transformational change and achieving outstanding service and programme delivery.

With experience and skills encompassing technical, operational, financial and strategic management, Mick McLean provides direction and strategy across our entire technical, service and support portfolio.

Jo infuses our dedicated sales team with his own energy, structure, and discipline. With an impressive track record of exceeding ambitious targets and an unerring focus on customer outcomes, Jo is our engine for driving rapid sales growth - without losing sight of Ideal's customer-led vision.

Pat has overall responsibility for all project and service outcomes, applying his proven expertise to ensure successful outcomes for clients. Highly regarded by clients and colleagues, Pat is core to maintaining Ideal's reputation.

Gary has responsibility for the operational performance and creative development of our professional and managed services portfolio. His experience means he brings a true customer perspective to his role, and ensures that expectations remain at the centre of our services and innovation.

Working with co-founder Mo Merrick, Claire created a company combining customer-focused account management with a highly skilled in-house engineering group, which continues to build long-term partnerships by listening to its clients and delivering on promises.

Having watched a privately owned IT supplier swallowed up by a giant, Mo vowed that Ideal would always put the customer first. Starting in 2009 from a rented desk, Mo built a company that now employs 60 staff and turns over in excess of £12 million.