What we do

Ideal – the experts in networks, security, collaboration and platforms. We design, deliver and manage core technology for decision makers. Offering innovative solutions and exceptional delivery that transforms enterprises and guarantees results.


We help you create value, protect your world and accelerate change. Everything managed, everything secure. Ideal.

Ideal-About-Page-Our-Story

Our promise to you

24/7/365 UK based service centre

100% response SLA 98.9% resolve SLA

Deep technical expertise

A friendly and trustworthy extension of your IT team

Over ten years of creating value

In 2009, Ideal started as a network specialist company with one man and a desk, and a vision to give customers real business value through IT. Today, the company has around 60 staff and offers deep and transformative expertise in networks, security, collaboration and platforms to customers spanning all industries. We have an ‘always-on’ Customer Service Centre in one of Brighton’s top corporate locations. The majority of the team are technical experts which help us hold prestigious partner statuses.  


Over the last 10 years, Ideal has designed, delivered and managed core technology for Aspire Defence Services, Beggars Group, Caffyns, East Sussex Healthcare NHS Trust, SEGA, East Sussex College Group, Barfoots and many other organisations.

Meet the executive team

Mike Henson

Managing Director

Mike leads Ideal into an exciting new phase of its growth. Business-minded and commercially astute with a track record of P&L success, Mike has a reputation for delivering financial results, building profitable growth, executing transformational change and achieving outstanding service and programme delivery.

Mick McLean

Solutions Director

With experience and skills encompassing technical, operational, financial and strategic management, Mick McLean provides direction and strategy across our entire technical, service and support portfolio.

Jo Feldman

Group Sales Director

Jo infuses our dedicated sales team with his own energy, structure, and discipline. With an impressive track record of exceeding ambitious targets and an unerring focus on customer outcomes, Jo is our engine for driving rapid sales growth - without losing sight of Ideal's customer-led vision.

Pat White

Delivery Management Director

Pat has overall responsibility for all project and service outcomes, applying his proven expertise to ensure successful outcomes for clients. Highly regarded by clients and colleagues, Pat is core to maintaining Ideal's reputation.

Gary Johnson

Service Operations Director

Gary has responsibility for the operational performance and creative development of our professional and managed services portfolio. His experience means he brings a true customer perspective to his role, and ensures that expectations remain at the centre of our services and innovation.

Claire Hopkins

Founding Director

Working with co-founder Mo Merrick, Claire created a company combining customer-focused account management with a highly skilled in-house engineering group, which continues to build long-term partnerships by listening to its clients and delivering on promises.

Mo Merrick

Founding Director

Having watched a privately owned IT supplier swallowed up by a giant, Mo vowed that Ideal would always put the customer first. Starting in 2009 from a rented desk, Mo built a company that now employs 60 staff and turns over in excess of £12 million.

We’re proud of our certifications

ISO27001

ISO 27001

ISO9001

ISO9001

cyber-essentials-1

Cyber Essentials Certification

Get in touch

We’d love to hear about you and your business

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Our partners

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Our partners

By combining our expertise with best-of-breed technology from market-leading vendors, we deliver transformational network, security, collaboration and platforms solutions.

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Our resources

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Our resources

Explore our educational content on networks, security, collaboration and platforms written by our passionate team of experts.

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Careers

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Careers

We’re proud of our people and the culture we’ve created at Ideal and can hand on heart say that it’s a brilliant place to work.

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Book a free consultation with one
of our experts

Book in for a free consultation with one of our network, security, collaboration or platforms experts to understand how we can help create value, protect and accelerate change in your digital business.