Free Consultation

What we do

Ideal – the experts in networks, security, collaboration and platforms. We design, deliver and manage core technology for decision makers. Offering innovative solutions and exceptional delivery that transforms enterprises and guarantees results.

We help you create value, protect your world and accelerate change. Everything managed, everything secure. Ideal.


Our promise to you

24/7/365 UK based service centre

100% response SLA 98.9% resolve SLA

Deep technical expertise

A friendly and trustworthy extension of your IT team

Over ten years of creating value

In 2009, Ideal started as a network specialist company with one man and a desk, and a vision to give customers real business value through IT. Today, the company has around 60 staff and offers deep and transformative expertise in networks, security, collaboration and platforms to customers spanning all industries. We have an ‘always-on’ Customer Service Centre in one of Brighton’s top corporate locations. The majority of the team are technical experts which help us hold prestigious partner statuses.  

Over the last 10 years, Ideal has designed, delivered and managed core technology for Aspire Defence Services, Beggars Group, Caffyns, East Sussex Healthcare NHS Trust, SEGA, East Sussex College Group, Barfoots and many other organisations.

Meet the executive team

Mike Henson

Managing Director

Mike leads Ideal into an exciting new phase of its growth. Business-minded and commercially astute with a track record of P&L success, Mike has a reputation for delivering financial results, building profitable growth, executing transformational change and achieving outstanding service and programme delivery.

Moto Shakoori

Founding Director

Having watched a privately owned IT supplier swallowed up by a giant, Moto vowed that Ideal would always put the customer first. Starting in 2009 from a rented desk, Mo rejoined Ideal in 2021 after a sabbatical.

Mick McLean

Director - Cloud & Collaboration

With experience and skills encompassing technical, operational, financial and strategic management, Mick McLean provides direction and strategy across our entire technical, service and support portfolio.

Gary Johnson

Director - Networks and Security

Gary has responsibility for the operational performance and creative development of our professional and managed services portfolio. His experience means he brings a true customer perspective to his role, and ensures that expectations remain at the centre of our services and innovation.

Pat White

Business Operations Director

Pat has overall responsibility for all project and service outcomes, applying his proven expertise to ensure successful outcomes for clients. Highly regarded by clients and colleagues, Pat is core to maintaining Ideal's reputation.

Chris Sutton

Finance & Business Improvement Director

Chris leads the financial and commercial aspects of the business. Combining strong technical and analytical skills with a high degree of commercial acumen, Chris has a track record of leading high performing financial control and central support teams while providing strategic insights that help the business meet its goals and deliver customer outcomes.

Claire Hopkins

Founding Director

Working with co-founder Mo Merrick, Claire created a company combining customer-focused account management with a highly skilled in-house engineering group, which continues to build long-term partnerships by listening to its clients and delivering on promises.

We’re proud of our certifications


ISO 27001




Cyber Essentials Certification

Get in touch

We’d love to hear about you and your business

Contact us here

Our partners

See our partners

Our partners

By combining our expertise with best-of-breed technology from market-leading vendors, we deliver transformational network, security, collaboration and platforms solutions.

See our partners

Our resources

See our resources

Our resources

Explore our educational content on networks, security, collaboration and platforms written by our passionate team of experts.

See our resources


See our vacancies


We’re proud of our people and the culture we’ve created at Ideal and can hand on heart say that it’s a brilliant place to work.

See our vacancies

Book a free consultation with one
of our experts

Book in for a free consultation with one of our network, security, collaboration or platforms experts to understand how we can help create value, protect and accelerate change in your digital business.