What do we do?

We specialise in the design, supply, installation and support of:

We offer proven, industry-leading:

What makes us different?

In a sector that thinks 'good' is good enough, we strive to achieve excellence. We're an independent SME who can offer you a refreshingly different experience to larger IT solutions providers.

  • We select market-leading technology vendors to ensure our experts design advanced, high-quality, real-world solutions.
  • We continually interrogate our customers' needs to re-evaluate our proposition.
  • We invest in broad, deep technical skills and knowledge so we can offer end-to-end infrastructure solutions to meet business demands.
  • We don’t forget the basics – from logistics to service centre, we manage everything in-house to ensure we are nimble, focused and easy to work with.
  • We combine rigorous application of best-practice service management with flexible service design.
  • We pre-empt, anticipate and act.
  • We are always contactable – 24/7. We don’t have voicemail. We offer our customers dual account management with open access to expert technical consultancy.
  • To deliver services outside of our portfolio, we partner with trusted organisations who share our commitment to defining customer experience.

Why work for Ideal?

Ideal is an inspiring place to work. Situated in a superb, open-plan, modern office right next to Brighton station, we invest in our employees' development and training, and offer a range of benefits in addition to salary. Our 'Total Reward' package includes a pension scheme, annual bonus and spot bonus incentives, and rewards for employees who identify business or cost-saving opportunities.

We actively encourage colleagues to find a suitable work/life balance, offering 25 days' holiday plus eight bank holidays, supporting flexible working, and offering a paid volunteering day for charitable work.

Ideal's culture reflects our values of pride, relationships and ambition. We welcome applicants from all backgrounds, and aim to offer all our staff the support they need to achieve their career goals.

Discover more about working for Ideal: download our Total Reward flyer, or browse our current vacancies.

The Ideal story

The story of Ideal begins with founding director Mo Merrick's experience of working for a privately owned IT supplier that was swallowed up by a giant. After watching the inertia of the huge parent company frustrate many hard-won, long-term customer relationships, Mo sensed the opportunity to build a new customer-focused business with a commitment to excellence.

Ideal began in April 2009. Initially just Mo working from a rented desk, it soon grew to a handful of people, with shape and direction coming from its original managing director, Claire Hopkins. Mo and Claire's challenge was to match a customer-focused account management team with an equally talented and dedicated engineering group, supported by others to create a company that would build long-term partnerships, listening to its customers and delivering on its promises.

Ideal's growing reputation helped us establish relationships with increasingly high-profile clients such as IKEA UK, Beggars Group and the international law firm Rouse. We've continued to grow organically: today we have more than 50 staff, a £10.9 million turnover, and a roster of UK and worldwide clients. In 2016 we were listed 47th in the Sunday Times Tech Track 100.

In 2017, Mo and Claire stepped into founding director roles to better concentrate on strategic leadership and engagement. With the appoinments of new MD Mike Henson and sales director Rob Smyth, Ideal enters a new and exciting phase of its growth.

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