We know too well that technology is moving at a colossal speed and that demands on technology teams are getting out of control. Teams are expected to keep their skills and knowledge up-to-date with fast evolving technologies whilst doing more than just keeping the lights on. Now IT teams are expected to support the new-era of digital and truly dynamic businesses whilst keeping everything secure, achieving compliance and providing a seamless end-user experience. Oh, and all this needs to be delivered with squeezed resources and under cost scrutinisation!
Although these challenges ring true in many IT departments, a managed service model isn’t always the right solution for all businesses. So how do you know if you could reduce these pains by adopting a managed service?
We’ve devised a checklist of seven symptoms that can help you decide whether a Managed Service Partner (MSP) is for you or not. If the below sound familiar then an MSP could be the light at the end of the tunnel:
Your time is taken up with repetitive, low-level tasks when you could be focusing on strategic business activity and improving your end customer’s experience
You team works 9-5 but the business expects a network that operates 24/7 and you need to provide continuity of service all year round
There are skill gaps in your team around digital and you’re struggling to keep their knowledge up-to-date. Management and maintenance of core skills is seen as a ongoing challenge. Plus, you need access to specialist skills but only on certain projects
You’re proud of the IT infrastructure which you and the team have built, but the landscape is constantly evolving so you can’t rest on your laurels. Your business is dynamic; you want to future proof your services and know you have continued access to best-of-breed technology
You’re bogged down with IT budget and want a more consistent cost model with no surprises
You want to be on the front foot and provide business transformation through technology but you’re restrained by resource
To support business initiatives you need access to enterprise class tools but don’t have capex investment available.
If you are experiencing some or all of the above, then a MSP could help you improve efficiency, hit your up-time and outages targets and help deliver more business-critical IT. You could benefit from peace of mind from a 24/7/365 service, immediate access to deep expertise, agreed SLAs and better ROI with fixed costs - no more surprises!
But you need to put the work in upfront by investing the time to find the right provider. Not all MSP's offer the same service and best practice is to start thinking about what specific value you want the provider to deliver to your business. As all MSPs are different, you need to discover what’s important to you: is it important for you to have a UK-based team? Do you want to deal with a dedicated account manager? What SLAs are important to you? By firstly understanding your requirements it will help you select a provider that is the right fit for your business.
At Ideal we pride ourselves on providing all of the above points wrapped up with the Ideal personal touch approach. We value our customers and so take the time to get to know them and their infrastructure so we can provide proactive and continual service improvements relevant to their business goals. But don't just listen to us, hear what one of our customers has to say "Ideal provides a comprehensive service from pre-sales through to ongoing support; they have been catering for our every network/security/voice need for many years without a hitch. The calibre of their staff is second to none - the support engineers are well trained and have extensive knowledge that your business can rely on. I would highly recommend Ideal." Matthew Blewett, IT Manager, EMEA & Group Infrastructure, Rouse.
To discuss your managed service requirements with our experts, please get in touch: 01273 597500.
Image: Erda Estremera on Unsplash