As a Cisco Premier Partner, it's probably no surprise if we think many of Cisco's solutions are the best on the market. That's certainly the case when it comes to unified communications (UC), and now you don't just have to take our word for it: in its latest Magic Quadrant on unified communications, Gartner positions Cisco as the outright leader.
We can't say we're surprised. You might remember that last year's ratings, in which Cisco was among the leaders, left Collaboration Architect Jaromir Fabian scratching his head in a couple of key areas. In 2015 Gartner rated Microsoft more highly overall in the UC space, yet among its cautions for Redmond's collaboration offering was the fundamental concern that "enterprises regularly report dissatisfaction with the quality and capabilities of the audioconferencing and videoconferencing functionalities".
A similar caution is raised again for Microsoft in 2016, but it's not a complaint we've ever heard levelled against Cisco.
Looking at Gartner's assessment of Cisco, one of its cautions from last year was that some of the user and admin experiences were fragmented across its wide UC portfolio. As Jaromir commented at the time, Cisco has been very focused on improving this, so it's not surprising that this caution isn't repeated again.
Strengths and added values
This year, Gartner points to strengths in the Cisco UC product suite including a quality user experience, accelerated deployment, unified management and strong real-time and long-term analytics.
Again, it raises cautions about the complexity of managing licences, but this is exactly where a partner like Ideal adds real value. If you're considering a UC upgrade, we'll work to understand your requirements, audit your existing equipment and licences, and design the most cost-effective UC platform to deliver your business needs.
Want to talk about UC? Call us on 01273 957500, or get in touch online.