Here's the problem with supporting a network: by the time someone comes to you and tells you they couldn't connect at, say, 7pm on a Friday evening, it's 10.30 on Monday morning. Sure, you could wade...
In my previous post, I discussed why contact centres are widening their reach to include non-voice channels such as e-mail, chat and social. I also discussed the difference between multichannel,...
No matter how secure your IT estate is, there remains a constant threat of security breach, and as businesses are under more pressure to be compliant, there is a growing need for complete threat...
One in two businesses regard incident response planning as an afterthought, critically limiting their organisation’s information security. Is yours one of them?
The term disruptive gets bandied about a lot these days - seemingly for anything involving a couple of clicks or an app - but while the term is overused, it's a very real phenomenon. Ask Kodak or ...
It looks like the worst of the weather might be over, as the Beast from the East slowly relaxes its grip on the UK. In Brighton's comparatively small freeze, my plan B was to ditch the road bike for...
Pick up the phone to Ideal just now and you might detect elevated levels of grooviness. Stroll past our office and you'll likely find yourself moving just a little more slowly. Come in for a meeting...
Poor visibility is impacting organisations’ ability to detect breaches, with Gartner reporting that 92 percent of breaches go undetected until it’s too late. Is something as fundamental as network...
Is data the new oil? A century ago, companies were falling over themselves to find, refine and exploit reserves of crude across the world. Today, businesses are tapping into vast supplies of customer...
Omnichannel is a hot topic in contact centres. Many technology vendors make outrageous claims about its market potential, but what is the truth behind the trend? What, for a start, is the difference...
It's a few weeks since Cisco announced the next step in its journey toward simplifying and automating network provisioning and management: Cisco DNA Centre. Building on the APIC-EM, which we've been...
