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Explore the latest news, technology updates, insights and expert opinions on everything digital.
Cisco DNA Centre - time travel for your network
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Here's the problem with supporting a network: by the time someone comes to you and tells you they couldn't connect at, say, 7pm on a Friday evening, it's 10.30 on Monday morning. Sure, you could wade...
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Going omnichannel
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In my previous post, I discussed why contact centres are widening their reach to include non-voice channels such as e-mail, chat and social. I also discussed the difference between multichannel,...
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What is Managed SIEM?
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No matter how secure your IT estate is, there remains a constant threat of security breach, and as businesses are under more pressure to be compliant, there is a growing need for complete threat...
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Does Your Business Regard Incident Response as an Afterthought?
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One in two businesses regard incident response planning as an afterthought, critically limiting their organisation’s information security. Is yours one of them?
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Disruptive retail - don't be on the receiving end
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The term disruptive gets bandied about a lot these days - seemingly for anything involving a couple of clicks or an app - but while the term is overused, it's a very real phenomenon. Ask Kodak or ...
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What's your plan B?
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It looks like the worst of the weather might be over, as the Beast from the East slowly relaxes its grip on the UK. In Brighton's comparatively small freeze, my plan B was to ditch the road bike for...
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Proud to #BeMoreSnail
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Pick up the phone to Ideal just now and you might detect elevated levels of grooviness. Stroll past our office and you'll likely find yourself moving just a little more slowly. Come in for a meeting...
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Can You Confidently Say You Have Complete Visibility Across Your Network?
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Poor visibility is impacting organisations’ ability to detect breaches, with Gartner reporting that 92 percent of breaches go undetected until it’s too late. Is something as fundamental as network...
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How do you value your data?
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Is data the new oil? A century ago, companies were falling over themselves to find, refine and exploit reserves of crude across the world. Today, businesses are tapping into vast supplies of customer...
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Omnichannel contact centres: trend or truth?
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Omnichannel is a hot topic in contact centres. Many technology vendors make outrageous claims about its market potential, but what is the truth behind the trend? What, for a start, is the difference...
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Cisco DNA Centre - simple network deployment
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It's a few weeks since Cisco announced the next step in its journey toward simplifying and automating network provisioning and management: Cisco DNA Centre. Building on the APIC-EM, which we've been...
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