Blog

Explore the latest news, technology updates, insights and expert opinions on everything digital.
Cisco Live in Barcelona
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At the start of the month I was at Cisco Live in Barcelona: an entire week of presentations, workshops, networking and general hobnobbing among Cisco, its partners and IT professionals. I've been...
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Can You Confidently Say You Have Complete Visibility Across Your Network?
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Poor visibility is impacting organisations’ ability to detect breaches, with Gartner reporting that 92 percent of breaches go undetected until it’s too late. Is something as fundamental as network...
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Cisco Champions 2018
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I was lucky enough to spend 2017 as a Cisco Champion. If you're not familiar with the programme, it's a Cisco-sponsored network of technical experts, who love what they do, and are fired up about...
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CCSP cloud security - what it means for our customers
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This year's going to be an exciting one for Ideal as we expand our managed services portfolio and grow our cloud offering and expertise. We already apply best-practice security across our core...
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How do you value your data?
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Is data the new oil? A century ago, companies were falling over themselves to find, refine and exploit reserves of crude across the world. Today, businesses are tapping into vast supplies of...
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Looking ahead to 2018
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The brief window of quiet as the end of 2017 meets the start of 2018 is the perfect opportunity to look around and consider how things will unfold during the year to come. In addition to our own...
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Omnichannel contact centres: trend or truth?
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Omnichannel is a hot topic in contact centres. Many technology vendors make outrageous claims about its market potential, but what is the truth behind the trend? What, for a start, is the...
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Malware - stocking the medicine cupboard
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With cold and flu season upon us it seems pertinent to be talking about infections. Whether it’s avoiding the spluttering of the person next to you on the bus, or giving your red-nosed colleague...
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Talking strategy at the Cisco Partner Summit
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Earlier this month I had the privilege to attend the flagship Cisco Partner Summit in Dallas. By invitation only, and with only about 60 places available to UK partners, it is the hottest ticket...
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Bringing ZOOM International to the call centre
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Your call may be recorded. It's a phrase we've all heard when we speak to the bank, get car insurance, take out a mortgage, or do any of the many things we still do over the phone. Companies...
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Try not to be a woman
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On the surface of it, you'd be forgiven for thinking it's been a bad six months or so for sexism. A series of leaks, accusations and other controversies have exposed the 'bro' culture apparently...
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