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Explore the latest news, technology updates, insights and expert opinions on everything digital.
Looking ahead to 2018
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The brief window of quiet as the end of 2017 meets the start of 2018 is the perfect opportunity to look around and consider how things will unfold during the year to come. In addition to our own...
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Omnichannel contact centres: trend or truth?
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Omnichannel is a hot topic in contact centres. Many technology vendors make outrageous claims about its market potential, but what is the truth behind the trend? What, for a start, is the...
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Malware - stocking the medicine cupboard
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With cold and flu season upon us it seems pertinent to be talking about infections. Whether it’s avoiding the spluttering of the person next to you on the bus, or giving your red-nosed colleague...
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Talking strategy at the Cisco Partner Summit
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Earlier this month I had the privilege to attend the flagship Cisco Partner Summit in Dallas. By invitation only, and with only about 60 places available to UK partners, it is the hottest ticket...
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Bringing ZOOM International to the call centre
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Your call may be recorded. It's a phrase we've all heard when we speak to the bank, get car insurance, take out a mortgage, or do any of the many things we still do over the phone. Companies...
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Try not to be a woman
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On the surface of it, you'd be forgiven for thinking it's been a bad six months or so for sexism. A series of leaks, accusations and other controversies have exposed the 'bro' culture apparently...
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What does SDN stand for - 'Security Disaster' or 'Software Defined' Networking?
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SD - should this stand for security disaster? We're often talking about software-defined networking (SDN), and how the latest generation of hardware has the intelligence to simplify the...
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Securing retail: unique environments, unique threats
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Cyber security is important in any industry, but the retail sector presents some particular challenges. A large-scale operation can be distributed over tens of sites, have thousands of employees,...
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VMworld Barcelona: almost too much
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It's been nearly a couple of weeks since I came back from VMWare 2017, and even now my head's still spinning a bit. I'd always planned an extended trip to Barcelona, initially to take a couple of...
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Virtually secure: AppDefense and VMware
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Last week Daren Vallyon - our data centre solutions architect - got to meet VMware supremo Pat Gelsinger. I'll let Daren recount his adventures at VMworld Barcelona, but meanwhile I wanted to...
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Sustaining growth at Ideal
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Time moves quickly. It seems like minutes since the top of the year, but here we are in Q3 and I've been at Ideal for eight months. A lot has happened. A lot more is happening, and this feels like...
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