Due to global events, many IT departments have had to accelerate, or in some cases deploy from scratch, their remote working solution. For many IT professionals this has been about the deployment...
At the start of 2020, it was all systems go for construction companies. With the global population predicted to hit 9 billion by 2050 – and two out of every three people living in cities by 20501...
So, how are you? If you are anxious, frazzled and spinning way too many plates, you must be working in IT! I’m guessing, as an IT professional, that at the start of 2020 you had strong, regularly...
IT isn’t the same as it was 10 years ago. Besides traditional tasks that keep your organisation running, you’re asked to spearhead digital initiatives to make your business more relevant and...
In my previous post, I discussed why contact centres are widening their reach to include non-voice channels such as e-mail, chat and social. I also discussed the difference between multichannel,...
It looks like the worst of the weather might be over, as the Beast from the East slowly relaxes its grip on the UK. In Brighton's comparatively small freeze, my plan B was to ditch the road bike...
Omnichannel is a hot topic in contact centres. Many technology vendors make outrageous claims about its market potential, but what is the truth behind the trend? What, for a start, is the...
Your call may be recorded. It's a phrase we've all heard when we speak to the bank, get car insurance, take out a mortgage, or do any of the many things we still do over the phone. Companies...
Cisco's unified communications (UC) and telephony systems are pretty much the gold standard for reliability, quality and features, but until now they've been overkill for a startup or many smaller...
Cisco ONE - What is it? Cisco One offers a great alternative for licensing and the IT infrastructure management solutions for your business. >But what is it? Ideal’s Account Director George...
In the age of apps, mobile devices and data everywhere, the way that customers, employees and partners expect to interact with your organisation is changing fast. As your business needs to change...
