IT isn’t the same as it was 10 years ago. Besides traditional tasks that keep your organisation running, you’re asked to spearhead digital initiatives to make your business more relevant and...
In my previous post, I discussed why contact centres are widening their reach to include non-voice channels such as e-mail, chat and social. I also discussed the difference between multichannel,...
It looks like the worst of the weather might be over, as the Beast from the East slowly relaxes its grip on the UK. In Brighton's comparatively small freeze, my plan B was to ditch the road bike...
Omnichannel is a hot topic in contact centres. Many technology vendors make outrageous claims about its market potential, but what is the truth behind the trend? What, for a start, is the...
Your call may be recorded. It's a phrase we've all heard when we speak to the bank, get car insurance, take out a mortgage, or do any of the many things we still do over the phone. Companies...
Cisco's unified communications (UC) and telephony systems are pretty much the gold standard for reliability, quality and features, but until now they've been overkill for a startup or many smaller...
Cisco ONE - What is it? Cisco One offers a great alternative for licensing and the IT infrastructure management solutions for your business. >But what is it? Ideal’s Account Director George...
In the age of apps, mobile devices and data everywhere, the way that customers, employees and partners expect to interact with your organisation is changing fast. As your business needs to change...
Last week we hosted the first of our series of cyber security briefings, in association with one of our key security partners, Palo Alto Networks (PAN), and distributor Exclusive Networks. We knew...
As a Cisco Premier Partner, it's probably no surprise if we think many of Cisco's solutions are the best on the market. That's certainly the case when it comes to unified communications (UC), and...
The Ideal blog is the perfect outlet for us to reflect on what's going on in our sector, but some trends and concepts are just too important or complex to boil down into a 300-word post. It's...
