I want to tell a story to explain the origins of this blog post. It's one that I hear far too often recently. In the early days of working with a customer, some members of the Ideal team were...
We know too well that technology is moving at a colossal speed and that demands on technology teams are getting out of control. Teams are expected to keep their skills and knowledge up-to-date...
The latest Cisco Cybersecurity Report makes for interesting reading - and not just for cybersecurity professionals like myself. Among its major findings are that ransomware continues to dominate...
You might have seen my recent post about a new managed services client for Ideal. A year in the planning, the first phase of the project spanned 400 devices in 31 sites, scattered across 18...
At Ideal, we're rightly proud of our managed services, and the team of in-house experts who work to proactively identify and resolve customer network issues before they become business problems....
Every business needs to know the status of its IT environment 24*7*365, whether it be on premise, in the cloud or a combination. Monitoring can help you meet some of the key business challenges...
I'm a service desk engineer here at Ideal - and one of just seven female members in a team of more than 40 people. As part of our discussion around women in IT, we're interviewing women within and...
I've always been a strong believer in delivering a high quality of service and value to my clients. It's just how I work. Recently I was on the receiving end of the kind of service I like to...
At seven years old, Ideal is still young, but already we've seen the rise and fall of buzzwords, fads, and various other transient ideas. Other shifts - the rise of the cloud, the move to mobile -...
