Blog

Explore the latest news, technology updates, insights and expert opinions on everything digital.
Is your Managed Service Provider taking you for a ride?
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I want to tell a story to explain the origins of this blog post. It's one that I hear far too often recently. In the early days of working with a customer, some members of the Ideal team were...
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Seven reasons to consider moving to a Managed Service model
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We know too well that technology is moving at a colossal speed and that demands on technology teams are getting out of control. Teams are expected to keep their skills and knowledge up-to-date...
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Ransomware: a growing threat for businesses
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The latest Cisco Cybersecurity Report makes for interesting reading - and not just for cybersecurity professionals like myself. Among its major findings are that ransomware continues to dominate...
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Business challenge, technical solution - Getting onboard with a new managed services partner
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You might have seen my recent post about a new managed services client for Ideal. A year in the planning, the first phase of the project spanned 400 devices in 31 sites, scattered across 18...
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Going global - the 24/7, worldwide managed network
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At Ideal, we're rightly proud of our managed services, and the team of in-house experts who work to proactively identify and resolve customer network issues before they become business problems....
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IT Monitoring - the heartbeat of your business
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Every business needs to know the status of its IT environment 24*7*365, whether it be on premise, in the cloud or a combination. Monitoring can help you meet some of the key business challenges...
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Women in IT - the support desk engineer
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I'm a service desk engineer here at Ideal - and one of just seven female members in a team of more than 40 people. As part of our discussion around women in IT, we're interviewing women within and...
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Delivering excellence, and why it matters
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I've always been a strong believer in delivering a high quality of service and value to my clients. It's just how I work. Recently I was on the receiving end of the kind of service I like to...
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What are we looking forward to in 2016?
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At seven years old, Ideal is still young, but already we've seen the rise and fall of buzzwords, fads, and various other transient ideas. Other shifts - the rise of the cloud, the move to mobile -...
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