Our insight

10-Nov-2017

Your call may be recorded. It's a phrase we've all heard when we speak to the bank, get car insurance, take out a mortgage, or do any of the many things we still do over the phone. Companies record customer conversations for quality or training, or because they're working in industries like finance where they have to. But what happens next?

Read More [fa icon="long-arrow-right"]
21-Jun-2017

Cisco's unified communications (UC) and telephony systems are pretty much the gold standard for reliability, quality and features, but until now they've been overkill for a startup or many smaller SMEs. If you're running a company of, say, 25-100 people, you need a great phone system, but you probably don't need full-blown Call Manager - or the hardware, software and days of configuration work involved in an enterprise system like Cisco's Business Edition 6000. To be honest, you probably can't afford them either.

That's why we're excited to be offering Cisco's brand new Business Edition 4000 (BE4000): a quality, full-featured IP telephony system in one easy-to-configure box.

Read More [fa icon="long-arrow-right"]
23-Sep-2016

As a Cisco Premier Partner, it's probably no surprise if we think many of Cisco's solutions are the best on the market. That's certainly the case when it comes to unified communications (UC), and now you don't just have to take our word for it: in its latest Magic Quadrant on unified communications, Gartner positions Cisco as the outright leader.

Read More [fa icon="long-arrow-right"]
31-May-2016

The danger with any great IT idea is that the hype surrounding it can gather until it begins to drown out the underlying point. If ever there was an example, it's the mobile workplace.

Read More [fa icon="long-arrow-right"]
28-Jan-2016

We think chat tools like Spark are no longer just 'apps' - they're a whole new way to communicate and support customer self-service.

Read More [fa icon="long-arrow-right"]
19-Jan-2016

I spent two days in Lisbon at Cisco EMEAR collaboration summit last week seeing how beautifully designed, innovative messaging, phone and video technology can be used to collaborate brilliantly with colleagues and customers. This is my report

Read More [fa icon="long-arrow-right"]
25-Nov-2015

When we speak to clients and prospective customers about their unified communications (UC) needs, they'll often tell us that they want something based in the cloud. Take a top-level look at their requirements and it's easy to see why

Read More [fa icon="long-arrow-right"]
12-Nov-2015

I wrote last month about Gartner's Magic Quadrant on Unified Communications (UC), and not long afterwards it's the turn of corporate telephony to come under Gartner's spotlight. In this Corporate Telephony Magic Quadrant, Cisco - as you'd probably expect with its background - remains a clear leader. Meanwhile, with its focus on the cloud, Microsoft has fallen back to challenger status.

Read More [fa icon="long-arrow-right"]
30-Oct-2015

We're currently in the final stages of an 18-month UK telephony project for IKEA, the world's biggest furniture chain. As my thoughts turn to writing a project close down report, I'm in the truly enviable position of being able to ask "why did this work?"

Read More [fa icon="long-arrow-right"]
28-Oct-2015

I'm all for a bit of insight, that distilled essence of great research. After all the data gathering, fact finding and analysis, comes the insight that tells you more about your clients or potential customers, the opportunities or challenges you face, or the wider landscape in which you do business.

For our industry, Gartner's Magic Quadrant reports cast a handy spotlight over how the various tech giants stack up, assessed on several important criteria.

Read More [fa icon="long-arrow-right"]