Careers at
Ideal

We’re proud of our people and the culture we’ve created at Ideal and can hand on heart say that it’s a brilliant place to work. 

Ideal recruitment video

Why work at Ideal

glassdoor

Glassdoor

Our culture, career development and a genuine feeling that you are making a difference to the business are all contributing factors to our exceptionally high glassdoor rating. 

living-wage

Living Wage employer

We’re a supporter of the Brighton and Hove Living Wage campaign and are proud to reward employees in many other additional ways. 

crn

Best company to work for

Recently shortlisted by CRN as the ‘Best Company to Work For, Sub £50mil’, we’re delighted to be recognised as a leading employer within the technology industry.

“I love the team environment we have within the office, even within those teams that do not directly work with each other. I love that management engage with everyone at all levels and everyone is treated equally. I really appreciate the free fruit and biscuits we are provided with each week and not forgetting Friday beers :-)”

Zoe Malone, Credit Controller. 

“The people at Ideal are great, very friendly and always happy to help. This, in my opinion, is what makes Ideal special. You are cared for, mentored, and supported throughout your whole career. The company has a great culture where we all collaborate, work and have fun"

Paul Strelciunas, Senior Support Engineer

Vacancies

Account Director

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Account Director

We are looking for an Account Director to focus on new business prospecting, conducting high-level conversations with senior executives about their business challenges, identifying sales opportunities and delivering our service and product portfolio.

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Account Manager

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Account Manager

The Account Manager focuses on new customer acquisition, lead generation, opportunity and account development and managing customer relationships to achieve revenue and GM targets.

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2nd Line Support Engineer

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2nd Line Support Engineer

The 2nd line team play a key role within the Service Centre. Working on complex issues and troubleshooting incidents for our customer base you will be expected to be a proactive team player, managing support cases through to a quick resolution whilst ensuring the cases are accurately recorded and are within the agreed customer SLA’s.

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2nd Line Support Engineer

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2nd Line Support Engineer

The 2nd line team play a key role within the Service Centre. Working on complex issues and troubleshooting incidents for our customer base you will be expected to be a proactive team player, managing support cases through to a quick resolution whilst ensuring the cases are accurately recorded and are within the agreed customer SLA’s.

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Service Centre Engineer

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Service Centre Engineer

We are looking for ambitious and self-motivated 1st line Service Centre Engineers to join our ever-growing team providing exceptional technical support and customer service.

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Security Solutions Architect

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Security Solutions Architect

As a Security Architect, you will be responsible for providing technical leadership, design, consultancy and product sales support to our customers and internal technical and sales teams.

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Resources

Learn more about why Ideal is a leading employer in the South East

Why Ideal is a great place to work

Hear what the staff have to say

Meet Paul: Ideal's Senior Support Engineer

As a Senior Support Engineer for Ideal, Paul is familiar with overcoming challenges by finding workable solutions.
See how Ideal has grown over the years..