Careers at
Ideal

Ideal are a Microsoft Gold partner and CSP Managed Service provider to multiple customers in the private and public sector. We are looking for an ambitious and self-motivated 1^st line Service Centre Cloud Engineer to join our ever-growing team providing exceptional technical support and customer service.

We believe in empowering our people and enabling them to work in an environment that is best suited to them, whether that be remote, within our Brighton office or a combination of the two. The Senior Project Engineer will play a key role in the design, configuration, implementation and support of network and infrastructure solutions. 

Ideal are a Microsoft Gold partner and CSP Managed Service provider to multiple customers in the private and public sector. We are looking for an ambitious and self-motivated 2nd Line Cloud Support Engineer to join our ever-growing team providing exceptional technical support and customer service.

Our 2^nd Line Support Engineers play a key role within Ideal’s Service Centre. Troubleshooting complex issues for our customer base you will be expected to be a proactive team player, managing support cases through to a quick resolution whilst ensuring cases are accurately recorded and are within the agreed customer SLA’s.

We believe in empowering our people and enabling them to work in an environment that is best suited to them, whether that be remote, within our Brighton office or a combination of the two. The Service Centre Engineer will be working within Ideal’s 24/7 Service Centre and investigating and helping to resolve issues on customer’s network and IT estates.