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27 April 2020

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Designing, supplying and providing managed telephony services to IKEA’s 22 UK locations



IKEA is the world’s biggest furniture retailer, with 392 stores in 48 countries. Founded in Sweden in 1943, today the chain sells upwards of €36billion worth of goods each year, and uses around one percent of the total wood consumed commercially in the world.


Ideal’s relationship with IKEA began in 2010, with a contract to supply routing and switching equipment for all UK stores. Within a year IKEA established Ideal as its strategic partner for Cisco in the UK, a relationship which extended from network and wireless hardware projects, through firewall support and into telephony.

In 2014, IKEA trusted Ideal to design and implement a previously untried Cisco unified communications solution for their entire UK estate, which then comprised 19 stores and the Wembley service office. The project was a resounding success, with the resulting system still at the heart of reliable and consistent communications throughout the UK. By implementing an effective and easily used internal directory, the project further resolved IKEA’s business challenges around poor internal communication.


Ideal continues as IKEA’s telephony solutions partner in the UK, providing unified communications infrastructure and services across all sites, supported and maintained via a managed services wrap. As a strategic partner, Ideal provides technical steering, architecture expertise and 24/7 service centre support to ensure smooth operation, and to help IKEA continue to meet and exceed its business objectives.

Seven years into the relationship, IKEA remains highly satisfied, and has just agreed a further three-year extension of its contract.


Why Ideal?

Ikea_quote_300.pngIdeal’s long-standing relationship with IKEA is founded on multiple successful projects, and its position as a trusted partner has been earned through technical expertise and strategic insight. A Cisco Premier Partner with the Advanced Collaboration Architecture specialisation, Ideal’s in-house expertise ensures it has the ability to advise, implement and offer support on unified communications at scale, while its project management team ensures a best-practice approach to installations and upgrades. Furthermore, Ideal’s in-house, 24/7 support desk provides attention to detail in managed services, ensuring proactive monitoring and an expert response to issues.







Need to unpack better communications for your business? Contact the Ideal sales team on 01273 957500, or get in touch online.


Header image Samuel Hartman/Flickr, list image Angie Linder/Flickr, both Creative Commons