Valdemar joins the Ideal service desk. Find out what he does, what he likes and what he's looking forward to.
Welcome to Ideal! What's your new job title?
Service centre engineer, although I prefer 'first line network analyst'.
What will you be doing day to day?
Typically I will be monitoring network alerts, progressing tickets as needed and getting a coffee as needed (coffee is important, and luckily the coffee here is quite good). There are two different 12-hour shifts - 07:00-19:00 and 19:00-07:00 - and they are very different. The day shift is the busy one: it can be quite intense, with lots of requests and incidents coming in. The good thing is you get to see all sorts of different types of incidents and requests and you've got a team of talented individuals to help you get to grips with things.
The night shift is the complete opposite. You're working largely on your own, and it's usually very quiet on the ticket front. Most of the time you can pretty much do as you please - for me that will mainly be watching training videos or studying at the Cisco Learning Labs. I need to re-certify my CCNA certification, so having this time is a big help. I also try to find time to watch some TED Talks or something interesting to keep me awake.
What attracted you to Ideal?
I really liked the feel of company straight away. I loved the Ideal story: I loved the fact that one guy wanted to give his customers the best customer-orientated service that his present company could not offer, and so split from that ever-growing machine and started something from scratch. I loved the parts of the website that really give the company its character and identity, like some of the case histories. Of course the thing that swung it for me was the free fruit and the yoga :-)
What are you most looking forward to?
After six months of being out of work and looking for the right job, I'm just really looking forward to being part of a team again, working really hard to make a difference and make the most of what Ideal has to offer.
Tell us about your career in 100 words or less
I had 28 years' service at IBM. My last position was as product specialist/second-line network engineer. I really enjoyed my time there, but redundancy has given me the opportunity to grow my network career here at Ideal.
What will be your biggest challenge(s)?
Getting the train from Croydon at 5:25 on a Sunday morning.
In five years, what do you hope to have achieved?
I'd like to achieve CCNP (Cisco-certified network professional) or CCNA (associate) Security, and maybe to get involved in some network design.
What do you do outside work?
During the night shift, mainly sleep. Otherwise it's typical dad stuff. My daughter plays for Crystal Palace Girls U14s and I really enjoy watching their games. I'm so impressed by the standard of the girls' game these days.
Recommend a film, TV show or book
The Grand Budapest Hotel, an absolute must-watch. It's not a thriller or anything like that, just a lovely story beautifully told.
Want to join the Ideal team? Check out our current vacancies at our Join The Team page.