Ideal is delighted to announce the appointments of Pat White and Gary Johnson to two critical new roles in its management team. The new positions - delivery management director and service operations director - form a key part of our strategy to increase our brand profile, drive rapid innovation and accelerate our growth through 2020 and beyond.
Joining Ideal as service operations director, Gary Johnson takes on responsibility for both the operational performance and creative development of our professional and managed services portfolio. Gary's previous experience includes time at Trustmarque, where he led the voice, networks and cloud and managed services teams. He has a further 20 years' experience at a major retailer, where he was responsible for all aspects of IT operations. Gary's experience on the buyer side means he brings a true customer perspective to his role, and his appointment ensures that we will continue to place customer expectations at the centre of our services, innovation and thought leadership.
Having originally joined Ideal in March 2014, Pat White steps up from his previous role as head of delivery to the new position of delivery management director. With overall responsibility for all project and service outcomes, Pat will continue to apply his extensive experience, proven expertise and engaging style to ensuring successful outcomes for Ideal and the companies it works with. Pat is already well known among Ideal and its customers: his appointment ensures that our delivery reputation remains in safe hands.
"The delivery management director and service operations director are key appointments, which will both secure our reputation for delivering a great customer experience, and accommodate our continuing trajectory of growth," said Mike Henson, managing director.
"With their skills, knowledge and experience, Pat and Gary will play a key part in our strategy to bring innovation and thought leadership to our customers. I am delighted to welcome them both to the management team."
Pat and Gary will work hand in hand to ensure that Ideal continues to develop its capabilities, and effectively deliver the best outcomes to its customers. While most of Ideal's customers will already know Pat, he and Gary will be making themselves known over the coming weeks.
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