Statement re Coronavirus

24 March 2020

 Last updated: 24th March 2020

Ideal continue to proactively review the local, national and global situation relating to the Coronavirus pandemic, including following UK Government and NHS advice. We are regularly updating colleagues on the situation and on necessary precautions to take, and are adapting our approach accordingly.

Our priority is to maintain Ideal business operations as close to 100% as possible whilst ensuring the health, safety and well-being of all employees alongside robust business continuity.

On Tuesday 17th March, we implemented a default secure remote working approach with travel, including to Ideal’s office, only where it is absolutely essential to do so, including support of customers involved in critical services.

Additional steps taken include:

  • All Ideal employees are working remotely, with access to any required Service Management and Monitoring tools. All managed infrastructure can be accessed remotely. The Ideal Senior Management Team continuously reviews our Business Continuity plan to ensure no disruption to customers services.
  • Ideal continues to monitor our supply chain through ongoing consultation with all 3rd party supplier to understand their contingency plans and assurance for continuation of services.
  • Ideal allocates a technical lead engineer to each customer account, and has a system of knowledge sharing amongst the technical team that ensures that there is no “single point of knowledge” risk.
  • Account Management – Ideal operate a ‘buddy’ system for each Account Manager, which ensures that ongoing work and projects are not impacted during times when the primary contact is not available.

If you have any further questions, or need specific advice regarding how to manage pressures on your network, collaboration systems, platforms or security during this challenging time, please contact your Ideal Account Manager.