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Sales Order Processor

26 November 2021

Ideal is an inspiring place to work where we help customers transform: We create value, accelerate change and mitigate risk in customer’s organisations. We design, implement and support innovative IT solutions across Cloud, Security, Networks, Data Centres & Collaboration. We are an independent company, offering a refreshingly different experience to larger IT solutions providers.

We continually invest in our employees’ development and training to keep our skills fresh and enable our employees to further their development whether this be technical qualifications, soft skills training or something personal to them.

We believe in empowering our people and enabling them to work in an environment that is best suited to them, whether that be remote, within our Brighton office or a combination of the two. We welcome applicants from all backgrounds and aim to offer all our staff the support they need to achieve their goals; both personal and career focused. We particularly welcome candidates from under-represented groups in the Tech Community.

The Sales Order Processor provides support to the Business Support Team with focus upon providing administrative and sales support to the Internal Account Managers and the wider sales team.

What you'll be doing

  • Providing administrative support to the Internal Account Managers, including preparing and issuing quotes, coordinating deliveries, processing returns and replacements, following up on quotes
  • Processing customer purchase orders, liaising with suppliers as required to request pricing and determine the stock availability.
  • Processing customer and vendor Support Contracts and updating our internal support database.
  • Updating and logging activity on our internal CRM systems
  • Passing all relevant information about orders to the Finance team and effectively communicating with other teams within the business in a timely manner
  • Participating in training and development opportunities, ensuring sufficient technical knowledge to perform role
  • Operating in compliance with legal requirements and other regulations including health and safety
  • Assisting with continuous improvement of systems, controls and working practises
  • Perform other reasonable duties as assigned

A good fit for this role will

  • Ensure all quotes are sent to customers on the same day
  • Place all purchase orders before 5pm to ensure next day delivery to customer, unless advised otherwise
  • Maintain data on the internal CRM system that is complete, correct, accurate and relevant
  • Keep up to date with product knowledge, continually developing and applied this to calls and all other means of communication with customers and suppliers


Skills & experience

  • Effective interpersonal skills, with the ability to proactively build and develop collaborative working relationships
  • Confident, approachable and professional manner
  • Resilience and drive to deliver results
  • A determined, outgoing & competitive attitude, with commercial acumen
  • Good organisational skills with the ability to work under own initiative and with colleagues to achieve goals to deadline
  • Good working knowledge of Excel, Word and Outlook

What you can expect from us

  • Flexible & remote working
  • A competitive benefits package, including 25 days annual leave (plus Bank Holidays)
  • Extensive training & development opportunities with paid study leave
  • Community focused groups such as our in-house Diversity, Inclusion & Belonging Team and Culture Club

How to apply

To apply email with your CV and tell us why you’d love to work with us and why we’d love to work with you.

To all recruitment agencies: We do not accept agency resumes. Please do not forward resumes on to or to Ideal employees. Ideal will not accept responsibility for any fees related to unsolicited resumes.