Service Centre Engineer

26 March 2021

In a sector that thinks 'good' is good enough, we strive to achieve excellence. We are looking for ambitious and self-motivated 1st line Service Centre Engineers to join our ever-growing team providing exceptional technical support and customer service.  

What you’ll be doing 

  • Investigating and helping to resolve issues on customer’s network and IT estates  
  • Managing incidents, investigating alerts and carrying out change requests  
  • Supporting ad-hoc projects to develop the capabilities of the Service Centre 
  • Managing support cases to enable fast resolution for our customers 
  • Ensuring all cases are recorded accurately and closed within agreed timeframes 
  • Sharing knowledge across the team to ensure and enable best practices 

A good fit for this role will be 

  • A brilliant communicator 
  • Excited about learning something new every day 
  • Process oriented  
  • Extremely self-motivated  
  • Able to deliver against deadlines and agreed targets  
  • An excellent team player 
  • Adaptable and organised
Required skills and experience 
  • Network support and administration (any of the below): 
    • Routing & Switching (Cisco, CCNA qualified) 
    • Firewalls & Security (Palo Alto, PCNSA qualified)  
    • Wireless Networks (Cisco, Meraki) 
  • Microsoft 365 and/or Azure support and administration (Fundamentals qualified) 
  • At least 6 months industry experience working in a customer service environment  
  • Accurate written and verbal communication
Optional (but useful) skills 
  • Full Driving Licence  

Key Information  

  • This role is based on a rotating shift pattern including regular night-time and weekend work.   

What we can offer you 

  • 22 days annual leave 
  • Guaranteed investment in your development and training including 6 days paid study leave 
  • Flexible working opportunities 
  • Superb, open-plan, modern office right next to Brighton station 
  • Peer nominated bonus awards 
  • A variety of office activities including a weekly running club, board games & PlayStation available for use, free fruit, Friday “Beer O’clock” plus new ideas being implemented all the time! 

How to apply

To apply email with your CV and tell us why you’d love to work with us and why we’d love to work with you.

To all recruitment agencies: We do not accept agency resumes. Please do not forward resumes on to or to Ideal employees. Ideal will not accept responsibility for any fees related to unsolicited resumes.