Service Centre Engineer

26 March 2021

In a sector that thinks 'good' is good enough, we strive to achieve excellence. We are looking for ambitious and self-motivated 1st line Service Centre Engineers to join our ever-growing team providing exceptional technical support and customer service.  

What you’ll be doing 

  • Investigating and helping to resolve issues on customer’s network and IT estates  
  • Managing incidents, investigating alerts and carrying out change requests  
  • Supporting ad-hoc projects to develop the capabilities of the Service Centre 
  • Managing support cases to enable fast resolution for our customers 
  • Ensuring all cases are recorded accurately and closed within agreed timeframes 
  • Sharing knowledge across the team to ensure and enable best practices 

A good fit for this role will be 

  • A brilliant communicator 
  • Excited about learning something new every day 
  • Process oriented  
  • Extremely self-motivated  
  • Able to deliver against deadlines and agreed targets  
  • An excellent team player 
  • Adaptable and organised
Required skills and experience 
  • Network support and administration (any of the below): 
    • Routing & Switching (Cisco, CCNA qualified) 
    • Firewalls & Security (Palo Alto, PCNSA qualified)  
    • Wireless Networks (Cisco, Meraki) 
  • Microsoft 365 and/or Azure support and administration (Fundamentals qualified) 
  • At least 6 months industry experience working in a customer service environment  
  • Accurate written and verbal communication
Optional (but useful) skills 
  • Full Driving Licence  

Key Information  

  • This role is based on a rotating shift pattern including regular night-time and weekend work.   

What we can offer you 

  • 22 days annual leave 
  • Guaranteed investment in your development and training including 6 days paid study leave 
  • Flexible working opportunities 
  • Superb, open-plan, modern office right next to Brighton station 
  • Peer nominated bonus awards 
  • A variety of office activities including a weekly running club, board games & PlayStation available for use, free fruit, Friday “Beer O’clock” plus new ideas being implemented all the time! 

How to apply

To apply email people@ideal.co.uk with your CV and tell us why you’d love to work with us and why we’d love to work with you.

To all recruitment agencies: We do not accept agency resumes. Please do not forward resumes on to people@ideal.co.uk or to Ideal employees. Ideal will not accept responsibility for any fees related to unsolicited resumes.