Ideal is an inspiring place to work. We are an independent SME, offering a refreshingly different experience to larger IT solutions providers. We select technology vendors that are at the top of their game so that our experts can design the real-world solutions our customers need. We continually invest in our employees’ development and training to keep our skills fresh and enable our employees to further their development whether this be technical qualifications, soft skills training or something personal to them.

We particularly welcome candidates from under-represented groups in the Tech Community. We welcome applicants from all backgrounds, and aim to offer all our staff the support they need to achieve their career goals.

Our Service Centre Engineers work as part of the 24 hour operation within the highly skilled Ideal Service Centre Team to deliver exceptional 1st Line support services to our customers. 

What you'll be doing

  • Investigating and helping to resolve issues on customer’s network and IT estates
  • Managing incidents, investigating alerts and carrying out change requests
  • Support ad-hoc projects to develop the capabilities of the Service Centre
  • Managing support cases to enable fast resolution for our customers
  • Ensuring all cases are recorded accurately and closed within agreed timeframes
  • Sharing knowledge across the team to ensure and enable best practices

A good fit for this role will be

  • A brilliant communicator
  • Excited about learning something new every day
  • Process oriented
  • Extremely self-motivated
  • Able to deliver against deadlines and agreed targets
  • An excellent team player
  • Adaptable and organised

Required skills and experience

  • CCNA qualified
  • At least 6 months industry experience working in a customer service environment
  • Accurate written and verbal communication

Optional (but useful) skills

  • Full UK Driving Licence

What we can offer you

Additions to Paypacket
  • 22 days annual leave
  • Guaranteed investment in your development and training including 6 days paid study leave
  • Flexible working opportunities
  • Superb, open-plan, modern office right next to Brighton station
  • Peer nominated bonus awards
  • A variety of office activities including a weekly running club, board games & PlayStation available for use, free fruit, Friday “Beer O’clock” plus new ideas being implemented all the time!
How to apply

To apply email people@ideal.co.uk with your CV and tell us why you’d love to work with us and why we’d love to work with you.

To all recruitment agencies: We do not accept agency resumes. Please do not forward resumes on to people@ideal.co.uk or to Ideal employees. Ideal will not accept responsibility for any fees related to unsolicited resumes. 



Written by Ideal


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