We insist on excellence

In-house, round the clock IT support and services

When it comes to IT service delivery, managed services and support, we don’t believe in one size fits all. We believe our customers should have the support they need, in the way they need it and when they need it. We make your network our business and provide tailor-made IT service delivery and IT support services that you only pay for when you need it.

How Ideal can help with IT support

We believe brilliant customer experience is what makes us special. We are nimble, focused and easy to work with and we invest in cross-architectural expertise so you don't have to. We have a culture of learning and development that means that our engineers are all certified and working towards the next level of certification.

See our partner relationships.

When you work with us you’ll have access to:

  • 24/7 direct access to our dedicated support team of vendor-certified engineers
  • 15 minutes' free technical consultancy every day
  • Online support management through Cherwell, our bespoke service portal 
  • A flexible support package – from fully managed services to ad-hoc support as and when you need
  • Expertise that gives your own team the breadth and depth of knowledge to tackle almost any problem
  • A response to problems from our in-house team within four hours

Read our case studies and find out what our customers say about our IT service delivery and IT support services.

Our IT service delivery and IT support services

We can support you right across your IT infrastructure – we are Cisco specialists who take a flexible multi-vendor approach. We can provide the following service delivery and support services:

  • Hardware break/fix
  • Engineer on site
  • Monitoring of infrastructure, applications and business services
  • Configuration management
  • Proactive inventory management
  • Change management
  • Service design
  • End-user service desk
  • Infrastructure audit and health check
  • Problem management
  • Performance management and optimisation
  • Service management and reporting
  • Contract and supplier management
  • Security assessment
  • Co-termination contract management


Get in touch to find out more about our IT service delivery and IT support services – call us on 01273 957500 or send us a message

Find out more about Our Solutions and Our Services