Communications solutions: collaborate everywhere

Your staff need support for flexible working practices and your customers want to contact you in new ways. In this environment, the business that responds in the most agile manner is most successful. As a collaboration specialist working with multiple technology partners, we can help you manage the change, implementing the most effective communications solutions for your business. We offer a full suite of market-leading unified communications (UC), telephony and contact centre solutions delivered as cloud or hosted services, or as on-premises systems.

Our communication solutions

We create innovative and mobile workplaces with scalable, omni-channel communication solutions. Through advanced voice, video and collaborative technology we can help solve office space and employee productivity challenges.

We offer strategic and tactical consultancy to help you solve business challenges, and are on hand to counter a lack of UC expertise within your organisation. Through engagements such as our Contact Centre Review, we can help you focus on your underlying business objectives, and identify the communication technologies that will help you turn them into successful outcomes. Through the rationalisation and re-use of licences, we can help you get a grip on costs and maximise returns. Moreover, we offer short and long-term solutions based on TCO, TVO, and various financing models.

How Ideal can help

As your communications solutions and telephony adviser, we offer strategic and tactical consultancy to help you counter a lack of UC expertise within your organisation. As your trusted delivery partner, we can design, implement and support a solution to meet your requirements. In addition, We can help solve customer service and employee productivity challenges through omni-channel contact centre and reporting solutions.

Our unified communications and call centre solutions

Our UC product expertise and services include:

  • Hosted voice - on premises or in our data centre, with flexible management options
  • Simple IP telephony for SMEs - Cisco Business Edition (BE) 4000
  • Powerful communications platform for larger enterprise - Cisco BE 6000 platform
  • Communication and advanced media endpoints - Cisco Unified IP phones
  • Communications control - Cisco Unified Communications Manager
  • Customer engagement and employee collaboration - Cisco TelePresence, Microsoft Skype for Business
  • Online meeting, screen sharing, video conferencing - Cisco WebEx Teams
  • Desktop sharing, presence, IM, voice, video and conferencing - Cisco Jabber
  • Seamless call redirection and transition - Cisco Unified Mobility
  • Enterprise chat, video and collaboration - Cisco Spark 

 Cisco Premier Partner

 

Get in touch to find out more about our communications solutions – call 01273 957500 or send us a message

Download our Contact Centre Review datasheet, or find out more about Our Solutions and Our Services