Unified Communications: collaborate everywhere

By efficiently running voice, data, and video communications over a single, converged network, unified communications (UC) revolutionises the way organisations communicate and share information - between individuals, across locations and among customers.

Integrating communication by voice, video, and text within collaboration and contact centres enables new kinds of working, and a new era of smart relationships with your customers.

How we work

We are a specialist in UC and collaboration solutions, designed and specified to meet your business objectives, and open up new potential. As a Cisco Collaboration specialist, we can design and implement communications using the full range of tools available, supporting you across voice, video, desktop, inter-team and customer comms.

Our cross-architectural experience means we can support you through the full upgrade process, identifying and assisting with related system upgrades. If you're already stuck in the middle, we can guide you out.

How we can help

As your telephony adviser, we offer strategic and tactical consultancy to help you counter a lack of UC expertise within your organisation. As your trusted delivery partner, we can provide a basic and cost-effective service set comprising IPT, VM and SIP trunks based on the Cisco Business Edition 6000 platforms.

We can help solve customer service and employee productivity challenges through omni-channel contact centre and reporting solutions, and we offer short and long-term solutions based on TCO, TVO, and various financing models.

Our unified communications solutions

Our range of UC products and services includes:

  • Hosted voice - hosted on premises or in our data centre, with flexible management options
  • Communication endpoints from handsets and desk phones to reception consoles
  • Cisco Unified Communications Manager - a unified communications control platform that delivers the right experience to the right endpoint
  • Cisco Unified IP Phones - include advanced media endpoints for enhanced user experience
  • Cisco TelePresence - for immersive collaboration
  • Cisco WebEx - reliable online meetings, screen sharing and video conferencing
  • Cisco Jabber client - desktop sharing, presence, instant messaging, voice, video and conferencing
  • Cisco Unified Mobility - redirect incoming calls or transition active calls to a mobile phone without interruption
  • Cisco Spark - enterprise chat, video and collaboration platform

 

Get in touch to find out more – call us on 01273 957500 or send us a message

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