Mike leads Ideal into an exciting new phase of its growth, building on 2016’s move to larger offices and our continued investment in our team and portfolio. Business-minded and commercially astute with a track record of P&L success, Mike has a reputation for delivering financial results, building profitable growth, executing transformational change and achieving outstanding service and programme delivery.
With experience and skills encompassing technical, operational, financial and strategic management, Mick McLean provides direction and strategy across our entire technical, service and support portfolio.
An 18-year veteran of technology sales, Jo Feldman leads by example, infusing our young and dedicated sales team with his own energy, structure, and discipline. Most recently Jo headed up the Southern region for ANS Group. Prior to his five years at ANS, Jo held senior roles at Capita, where he rose to become UK technology sales director.
With an impressive track record of exceeding ambitious targets and an unerring focus on customer outcomes, Jo is our engine for driving rapid sales growth - without losing sight of Ideal's customer-led vision.
With 20 years' experience of delivering stability, control and excellence in financial leadership, Nick has been at the helm of Ideal's finance department since 2013. Nick is a key enabler of the business' profitable and sustainable growth, via his highly creative, fanatical and empirical approach to business.
Originally disciplined in an accounts practice background, Nick moved from KPMG into commercially focused roles in the early 2000s. A strategic thinker, he brings invaluable expertise in a wide range of sectors.
An HR expert with 30 years' experience, Elissa is responsible for ensuring that Ideal continues to expand its portfolio and deliver brilliance for its customers through the recruitment, training and reward of the very highest calibre staff.
With a proven ability both at a strategic and operational level, Elissa has held senior management, organisational development, training and HR positions for companies including Emirates, BAA and Warner Brothers.
Pat has overall responsibility for all project and service outcomes, applying his extensive experience, proven expertise and engaging style to ensure successful outcomes for our customers.
As service operations director, Gary Johnson has responsibility for the operational performance and creative development of our professional and managed services portfolio. Gary previously led the voice, networks and cloud, and managed services teams at Trustmarque, and served 20 years at a major retailer, where he was responsible for all aspects of IT operations.
Gary's experience as a buyer means he brings a true customer perspective to his role, and ensures that customer expectations remain at the centre of Ideal's services, innovation and thought leadership.
Working with co-founder Mo Merrick, Claire created a company combining customer-focused account management with a highly skilled in-house engineering group, which continues to build long-term partnerships by listening to its customers and delivering on its promises.
With the 2017 appointment of Mike Henson as managing director, Claire moved to a founding director role in which she can apply her entrepreneurial and strategy skills in support of the executive management team.
Having watched a privately owned IT supplier swallowed up by a giant, Mo founded Ideal vowing that it would always put the customer first. Starting in 2009 from a rented desk, Mo built a company that now employs 60 staff and turns over in excess of £12 million.