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    Managed IT
    Services from Ideal

    At Ideal we provide comprehensive, cost-effective managed IT services for businesses across the UK. Our areas of managed IT solutions expertise include networks, security, collaboration and platforms. 

    We offer comprehensive managed IT support to businesses of all sizes and across all industries - no matter the requirements. 

    See how our managed IT services helped PizzaExpress leverage their existing investments and virtual replication to deliver business-critical data in this video, where Group IT operations manager Najeeb explains the value of Ideal’s consultative, value-driven approach.

    HubSpot Video

     

    Want to learn more? Check out the extensive IT managed services we offer in our free brochure.

    We work with the best
    tools for the job

    Network infrastructure

     See how we can help

    Cloud and Data Centre

    See how we can help

    Security

     See how we can help

    Enhance your network infrastructure

    Don’t be held back by inefficiency and downtime any longer with Ideal’s managed IT services. Our 24/7 monitoring of your network infrastructure allows us to identify issues instantly, helping you be more efficient, and facilitating faster delivery of business critical IT - all while reducing unnecessary expense.

     

    How we can help
    Minimise downtime
    By monitoring and managing your network’s availability, performance and health, we minimise downtime and ensure you deliver the operational performance your business needs.
    Get in touch to learn more
    Proactive monitoring
    Access expertise and enhanced services instantly, and gain peace of mind that your network is being monitored 24/7/365.
    Get in touch to learn more
    Manage network access

    We help you to securely connect any user, any application, anywhere with any cloud.

    Learn about SD-WAN
    Enhance the user experience
    With better performing managed IT services and experts on hand, we get your users working again quickly, improving productivity and satisfaction levels.
    Learn about SDA
    Automate processes
    Focus on transforming your business and leave the monitoring to us. We used highly advanced automation to monitor your services, so you are no longer restrained by resource and manual tasks.
    Get in touch to learn more

    Our network infrastructure clients

    Don’t just take our word for it; see how we’ve managed networks to alleviate pressure on clients’ stretched IT teams, allowing them to focus on what matters most to their business.

    Find out why Allport Cargo Services relies on Ideal to manage the complexity of their WAN infrastructure, meaning Allport can get on with providing logistics and delivery services for clients in 30 countries around the world.
    Read our Allport Cargo case study
    The largest academy school in the UK has nearly 3000 students and staff who expect a robust and secure network to support their learning and teaching. We've helped the IT department deliver just that.
    Read our Thomas Deacon Academy case study
    See all our clients

    Enhance your cloud and data centre

    In the world of digital transformation, you are tasked with connecting multiple users, applications and devices to multiple clouds securely. We can help manage this complex environment to improve efficiency, cost control and security.

     

    How we can help

    Access to cloud expertise
    Don't be restricted by your limited exposure or skill set, better optimise your cloud with Ideal’s managed IT services. Our managed cloud and data centre experts will leverage your in-house capabilities and plug skill gaps in your organisation so you realise the benefits of cloud without the time and cost investment in training. We provide complete IT management of IAM solutions, cloud-based threat management and regular cloud operations coverage.
    Optimise your cloud costs
    As part of our wider managed IT support, we’ll provide you with wider insight into your cloud expenditure, advice on procurement, and propose cost reduction opportunities in line with your business goals.
    Your data centre in safe hands
    We’ll aid the optimisation of your data centre using our team of platform experts who have experience of providing managed IT services for a huge range of clients; including the management of legacy hardware and complex workloads for enterprises such as Aspire and Beggars.
    Provide data centre hardware break / fix
    From telephone support through to break/fix and onsite engineer support, we have a range of options to support your business requirements.

    Our cloud and data centre clients

    A highly resilient data centre, fundamental to a major infrastructure project.
    Read our Aspire case study
    Discover how Ideal helped one of the world's biggest independently run record label groups harmonise their IT solutions and business objectives.
    Read our Beggars case study
    See all our clients

    Enhance your security

    As part of our managed IT services, we provide a faster and smarter way to protect your business. You’ll gain immediate access to IT support, including deep security expertise from our proactive, ‘always-on’ Customer Service Centre.

     

    How we can help

    Proactively identify potential threats
    Our managed IT support packages provide proactive, real-time monitoring that vastly reduces the need to react to issues and ‘fire-fight’. By monitoring and managing your infrastructure’s availability, performance and health, we minimise downtime and ensure you deliver the operational performance your business needs.
    Get a free consultation
    Provide full visibility across your network
    Ideal's managed SIEM can reduce the impact of security incidents and data breaches, eliminate skills and resources headaches, and free up your IT security staff to focus on core business activities.
    Learn about Managed SIEM
    Security expertise on tap
    Receive advice and guidance from our team of security experts whenever you need it, as part of your managed IT support service.
    Speak to a security expert

    Our security clients

    Endpoint protection: providing defence in depth against cyber threats.
    Read our One Family case study
    Using a 'think customer' approach to enhance the health worker and patient experience.
    Read our East Sussex Healthcare Trust case study
    See all our clients

    Resources

    Free guides, tips and lessons from our team of passionate experts

    Seven reasons to consider moving to a Managed Service model

    Read more

    We know too well that technology is moving at a colossal speed and that demands on technology teams are getting out of control. Teams are expected to keep their skills and knowledge up-to-date with fast evolving technologies whilst doing more than just keeping the lights on.

    Read more

    Is your Managed Service Provider taking you for a ride?

    See the checklist here
    Here's a handy checklist of the 5 things you should expect from your MSP.
    See the checklist here

    Managed SIEM - in-house or outsourced?

    Find out more
    In-house SIEM is expensive to set up and operate. The right managed service provider can provide better for less.
    Find out more
    See all of our free resources

    Managed IT Services from Ideal

    IT teams are under pressure to ‘do more with less’. To sweat the existing assets and maximise ROI, yet at the same time ensure they can support an ‘always-on’ business, in all regions.

    Fortunately, there is a way you can improve IT efficiency, achieve your up-time and outage targets and help deliver more business-critical IT.  Leverage Ideal’s enterprise expertise from our always-on Customer Service Centre to increase your service availability, and liberate your IT team to focus on business transformation.

    8 Reasons why you should choose Ideal

    Increase Service Availability

    Increased service availability

    Our proactive, real-time monitoring vastly reduces the need to react to issues and ‘fire fight’. By monitoring and managing your infrastructure’s availability, performance and health, we minimise downtime and ensure you deliver the operational performance your business needs.
    Liberate Your IT Team

    Liberate your IT team

    We allow you to focus on providing business transformation without being constrained by resource. We free up your existing IT staff to dedicate time to strategic projects, enhancing your team’s agility and enabling you to drive innovation.
    Cost-effective Access to Enterprise-level Support

    Cost-effective access to enterprise-level support

    We take the responsibility of hiring, training and retraining away from you. We provide staff with specialist skills which saves you recruiting and training for infrastructure engineers, plugging the skills gaps in your team and minimising disruption from IT staff turnover.
    Peace of Mind Guaranteed

    Peace of mind, guaranteed

    You can rest assured that your service is being monitored around the clock and you have immediate access to deep expertise and enhanced service levels. We agree a tailored communications plan that works for you, ensuring high availability, backed by clear SLAs (day and night).
    Enhance the user Expreience

    Enhance the user experience

    With better performing IT services and experts on hand to resolve issues, we get your users working again quickly, improving workforce productivity and satisfaction levels.
    Enhanced Tech Expertise on tap

    Advanced tech expertise on tap

    You’ll always have access to a fully optimised service that includes the latest features available. In addition, as we horizon scan, we evaluate and introduce opportunities that are right for your business.
    Fixed Predictable Costs

    Fixed, predictable costs

    Fixed monthly plans provide certainty of spend. There are no hidden costs or unexpected upgraded charges, just transparent pricing with no surprises.
    Choose the service thats right for you

    Choose the service that’s right for you

    We offer a wide range of services and you can choose the best options that address the unique requirements of your business. Our solutions are flexible and scalable, so we morph with you as your business changes.
    Download our Managed IT Service brochure to find out more

    Speak to Ideal about your managed
    IT service needs

    Get advice from one of our networks, security, collaboration or platforms experts to understand how we can help create value, protect and accelerate change in your digital business.
    Speak to an expert
    Ideal
    City View, Stroudley Road,
    Brighton, East Sussex,
    BN1 4DJ
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