Managed IT
Services from Ideal

At Ideal we provide comprehensive, cost-effective IT and infrastructure support.  Our areas of Managed Service expertise include networks, security, collaboration and platforms.
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Managed IT Services from Ideal

IT teams are under pressure to ‘do more with less’. To sweat the existing assets and maximise ROI, yet at the same time ensure they can support an ‘always-on’ business, in all regions.

Fortunately, there is a way you can improve IT efficiency, achieve your up-time and outage targets and help deliver more business-critical IT.  Leverage Ideal’s enterprise expertise from our always-on Customer Service Centre to increase your service availability, and liberate your IT team to focus on business transformation.

8 Reasons why you should choose Ideal

Increase Service Availability

Increased service availability

Our proactive, real-time monitoring vastly reduces the need to react to issues and ‘fire fight’. By monitoring and managing your infrastructure’s availability, performance and health, we minimise downtime and ensure you deliver the operational performance your business needs.
Liberate Your IT Team

Liberate your IT team

We allow you to focus on providing business transformation without being constrained by resource. We free up your existing IT staff to dedicate time to strategic projects, enhancing your team’s agility and enabling you to drive innovation.
Cost-effective Access to Enterprise-level Support

Cost-effective access to enterprise-level support

We take the responsibility of hiring, training and retraining away from you. We provide staff with specialist skills which saves you recruiting and training for infrastructure engineers, plugging the skills gaps in your team and minimising disruption from IT staff turnover.
Peace of Mind Guaranteed

Peace of mind, guaranteed

You can rest assured that your service is being monitored around the clock and you have immediate access to deep expertise and enhanced service levels. We agree a tailored communications plan that works for you, ensuring high availability, backed by clear SLAs (day and night).
Enhance the user Expreience

Enhance the user experience

With better performing IT services and experts on hand to resolve issues, we get your users working again quickly, improving workforce productivity and satisfaction levels.
Enhanced Tech Expertise on tap

Advanced tech expertise on tap

You’ll always have access to a fully optimised service that includes the latest features available. In addition, as we horizon scan, we evaluate and introduce opportunities that are right for your business.
Fixed Predictable Costs

Fixed, predictable costs

Fixed monthly plans provide certainty of spend. There are no hidden costs or unexpected upgraded charges, just transparent pricing with no surprises.
Choose the service thats right for you

Choose the service that’s right for you

We offer a wide range of services and you can choose the best options that address the unique requirements of your business. Our solutions are flexible and scalable, so we morph with you as your business changes.

Our areas of Managed Services expertise include

Network infrastructure
Day and night, we use highly advanced automation to monitor services for enterprises around the UK, and we proactively address issues to minimise network downtime and optimise connectivity.
See how we can help
Cloud and Data Centre

Helping IT teams improve productivity with better performing technology, from strategy through to optimising your platform environment and optimising your cloud spend. 

See how we can help
Security
Providing a faster and smarter way to protect your business with immediate access to deep security expertise from our proactive, ‘always-on’ Customer Service Centre.
See how we can help

Whether you want to partially or fully outsource, you can choose the package that works best for your business.

Read about our Managed IT Services

We own the service; you own the system. Get peace of mind with rock solid SLAs.

Our Managed Service Network expertise

Day and night, we use highly advanced automation to monitor services for enterprises around the UK, and we proactively address issues to minimise network downtime and optimise connectivity.

 

How we can help

Minimise downtime
By monitoring and managing your network’s availability, performance and health, we minimise downtime and ensure you deliver the operational performance your business needs.
Proactive monitoring
You can rest assured that your network is being monitored around the clock, and you have immediate access to deep expertise and enhanced service levels.
Manage network access

Helping you to securely connect any user, any application, anywhere with any cloud.

Enhance the user experience
With better performing IT services and experts on hand, we get your users working again quickly, improving workforce productivity and satisfaction levels.
Automate processes
We use highly advanced automation to monitor services, so you can focus on providing business transformation without being restrained by resource and manual tasks.

Meet one of our Network experts

You’re in safe hands with Kamran

Kamran has worked in networking for over 6 years and across his many roles, there won’t have been a problem he hasn’t solved before. As well as a wealth of experience under his belt, Kamran has a Master’s degree in Computer Networks and a Cisco CCNP - Routing and Switching certification.

See some of our Managed Service blogs

Our clients

Don’t just take our word for it; see how we’ve managed networks to alleviate pressure on clients’ stretched IT teams, allowing them to focus on what matters most to their business.

Find out why Allport Cargo Services relies on Ideal to manage the complexity of their WAN infrastructure, meaning Allport can get on with providing logistics and delivery services for clients in 30 countries around the world.
Read our Allport Cargo case study
The largest academy school in the UK has nearly 3000 students and staff who expect a robust and secure network to support their learning and teaching. We've helped the IT department deliver just that.
Read our Thomas Deacon Academy case study

Our Managed Service Cloud and Data Centre expertise

In the world of digital transformation, you are tasked with connecting multiple users, applications and devices to multiple clouds securely. We can help manage this complex environment to improve efficiency, cost control and security.

 

How we can help

Access to cloud expertise
Don't be restricted by your limited exposure or skillset, Ideal's Managed Cloud experts will leverage your in-house capabilities and plug skill gaps in your organisation so you realise the benefits of cloud without the time and cost investment in training. We provide management of IAM solutions, cloud-based threat management and regular cloud operations coverage.
Optimise your cloud costs
Providing you with wider insight into your cloud expenditure, providing advice on procurement and proposing cost reduction opportunities in line with your business goals.
Your Data centre in safe hands
Aiding the optimisation of your data centre through Ideal’s team of platform experts who have experience of managing legacy hardware and complex workloads for enterprises such as Aspire and Beggars.
Provide Data Centre Hardware Break/ Fix
From telephone support through to break/fix and onsite engineer support, we have a range of options to support your business requirements.

Meet one of our Cloud and Data Centre experts

You’re in safe hands with Paul

Paul has been working with some of our big brand clients including Aspire, Caffyns and Beggars. He specialises in a wide field of Data Centre technologies spanning VMware, Cisco UCS, Netapp, Pure Storage & Zerto. Paul is also a certified CCNP Data Centre and VMware VCP (in Network Virtualisation and Data Centre Virtualisation) amongst others.  There’s no problem Paul hasn’t faced before.

Book a consultation with one of our cloud and data centre experts

Our clients

A highly resilient data centre, fundamental to a major infrastructure project.
Read our Aspire case study
Discover how Ideal helped one of the world's biggest independently run record label groups harmonise their IT solutions and business objectives.
Read our Beggars case study

Our Managed Service Security expertise

Providing a faster and smarter way to protect your business with immediate access to deep security expertise from our proactive, ‘always-on’ Customer Service Centre.

How we can help

Proactively identify potential threats
Our proactive, real-time monitoring vastly reduces the need to react to issues and ‘fire-fight’. By monitoring and managing your infrastructure’s availability, performance and health, we minimise downtime and ensure you deliver the operational performance your business needs.
Provide full visibility across your network
Ideal's Managed SIEM can reduce the impact of security incidents and data breaches, eliminate skills and resources headaches, and free up your IT security staff to focus on core business activities.
Security expertise on tap
Immediate access to deep technical security expertise from our ‘always-on’ Customer Service Centre.

Meet one of our Security experts

You’re in safe hands with Iheanyi

Iheanyi is a highly experienced 3rd Line Support Engineer and has gained a wealth of experience working closely with our customers to configure, manage and troubleshoot across networking and security. Iheanyi is highly accredited in his field with certifications including CISSP (Certified Information Security Professional), multiple Cisco CCNP certifications (Routing & Switching, Security and Wireless), Palo Alto Networks PCNSE (Certified Network Security Engineer) and many more.

Meet Iheanyi in this short video

Our clients

Endpoint protection: providing defence in depth against cyber threats.
Read our One Family case study
Using a 'think customer' approach to enhance the health worker and patient experience.
Read our East Sussex Healthcare Trust case study

Resources

Free guides, tips and lessons from our team of passionate experts

Seven reasons to consider moving to a Managed Service model

We know too well that technology is moving at a colossal speed and that demands on technology teams are getting out of control. Teams are expected to keep their skills and knowledge up-to-date with fast evolving technologies whilst doing more than just keeping the lights on.

Is your Managed Service Provider taking you for a ride?

Here's a handy checklist of the 5 things you should expect from your MSP.

Managed SIEM - in-house or outsourced?

In-house SIEM is expensive to set up and operate. The right managed service provider can provide better for less.

Book a free consultation with one
of our experts

Book a free consultation with one of our networks, security, collaboration or platforms experts to understand how we can help create value, protect and accelerate change in your digital business.