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The Ideal Academy – your career, your way

At Ideal, we always look to employ ambitious people. To keep them happy, we therefore have to ensure that each person has a pathway that enables them to learn and progress in a way that suits them. That’s what the Ideal Academy is all about.

How does it work?

Everyone has the opportunity to join the Ideal Academy, where we work with the individual to understand their starting point and where they want to go.

Emily  Bignell, Head of People & Culture, says the important point is that every learning pathway is tailored. “We’ll look at the role they are in as well as the skills and abilities they already have, before helping them to understand what they’ll need to get to the next level.”

Investment in three core areas

What’s required will depend on the capabilities of the person and the demands of the role, but typically, training and development input will focus on three core areas:

  • Certifications – these may be vendor-specific qualifications like a Cisco Network qualification (CCNA) or Fortinet cyber training, or other qualifications with relevant industry bodies or institutes.
  • Behaviours – this will be training and experience around soft skills the individual will need to develop if they want to progress into a more senior role. This might include attributes like proactivity, communication or teamwork.
  • Skills – these will relate to the chosen role. For example, for someone working as a Service Centre Engineer, troubleshooting, understanding ITIL key concepts and incident management will be core skills that need to be mastered for progression.

“What really appealed to me about Ideal’s academy programme was the idea of working with a dedicated mentor who can aid with my personal development in a learning environment. Learning alongside being mentored by an experienced Account Director will enable me to gain invaluable insights into how I can improve my communications in complex client dynamics – supporting me to grow in my role.”

— Owyn Harvey, Account Manager, Ideal

Mentoring as a key component

As well as working closely with their Line Manager, everyone in the Ideal Academy also gets to choose a mentor from anywhere within the business. This gives them someone who’ll take an interest in their progression and will encourage them along the way.

Emily says it brings accountability too: “As most of us know, the intention to learn new things and progress can easily be forgotten when everyday life gets busy. Being mentored by someone in the business provides a level of accountability. We also find the mentors get a great sense of satisfaction from the role too.”

Support from day one

Once the individual’s pathway has been defined, the Ideal Academy creates a flexible learning plan for each person. The company will help with internal training sessions and fund external examinations. Participants have access to the Udemy learning platform and CBT Nuggets too, which are particularly useful for developing both technical and soft skills.

“It helps us to understand where each person wants to go. That’s good for resource planning and makes it easier for us to align individual employee ambitions with company growth. It’s a win-win.”

Emily Bignell,
Head of People & Culture, Ideal

A clear ambition that everyone can get behind

Lots of Ideal employees are benefiting from the Academy. They appreciate the investment in themselves, are enjoying learning and feel motivated.

Emily explains that the Ideal Academy benefits the company too. “It helps us to understand where each person wants to go. That’s good for resource planning and makes it easier for us to align individual employee ambitions with company growth. It’s a win-win.”

From Shadow AI to Prompt Injection and Model Poisoning: The New Threat Landscape for AI-Enabled Enterprises

When Your Custom AI Becomes the Attack Vector – Why Building Secure-by-Design Matters Just as Much as Speed to Market.

Enterprises across every sector are rushing to build custom AI capabilities; from internal chatbots and AI agents that streamline operations to customer-facing agents that transform service delivery. Yet whilst organisations focus on capturing AI’s transformative potential, many are inadvertently expanding their attack surface and introducing risks that didn’t exist just months ago.

This shift represents a fundamental change in how we must approach cybersecurity. AI innovation is no longer just a technology consideration. It’s become a competitive imperative that directly impacts market position. The organisations that can innovate fastest whilst maintaining robust security will build insurmountable advantages over those that either move too slowly or compromise on security in order to deploy quickly.

Beyond Third-Party AI: The Custom Development Challenge

The ‘Shadow AI’ challenge remains significant, but this article focuses on a different frontier: the security implications of developing and deploying your own large language model applications and autonomous agents.

These custom AI systems, whether internal tools for employees or customer-facing applications, introduce entirely new categories of risk. Unlike third-party AI services with established security and data loss prevention measures, custom implementations require organisations to build security considerations into every layer of their AI stack.

The New Threat Vectors

The threats and mitigation strategies outlined below are intended as a top-level introduction. These topics will be covered in more detail at the Secure by Design event by experts from Palo Alto Networks and Unit 42 who work at the bleeding edge of this evolving landscape. Further reading resources are also provided at the bottom of the article for those who want a deeper dive on the full scope of AI-related threats and risk management best practices.

And needless to say, there is no substitute for real-world experience from innovation and security leaders actually addressing these challenges (see a full list of our event speakers here).

Prompt Injection Attacks

Perhaps the most immediate threat facing custom LLM deployments is prompt injection. Attackers craft malicious inputs designed to manipulate model behaviour, effectively bypassing safety controls or extracting sensitive information. Think of it as the AI equivalent of SQL injection attacks.

These attacks can range from simple “jailbreaking” prompts that override model guidelines to sophisticated indirect injections where malicious instructions are hidden in data the model processes. For instance, an attacker might embed invisible instructions in a document that, when processed by an AI system, cause it to leak confidential information.

Mitigation strategies include implementing robust input sanitisation frameworks, deploying context-aware monitoring to detect unusual prompt patterns, and ensuring all AI outputs undergo structured validation before being acted upon.

Autonomous Agent Compromise

As AI agents become more sophisticated and autonomous, they present unique security challenges. To be effective, an agent must have access to company data. Like a human user, with access comes risk. These agents can be compromised through indirect prompt injection attacks or memory poisoning, effectively turning them into malicious insiders with legitimate access to systems and data.

A compromised autonomous agent is particularly dangerous because it operates with the permissions and trust levels of the user or system it represents and does so at software speed. Mitigation approaches include implementing hardware-enforced sandboxing to isolate agent actions, creating segregated data silos that contain only the data required by the agent, deploying behavioural anomaly detection systems, and maintaining immutable audit trails of all agent decisions and actions.

AI-Generated Code Vulnerabilities

Development teams increasingly rely on LLM code generators to accelerate software development, but this convenience comes with significant security trade-offs. Studies indicate that a significant proportion (up to 40%) of LLM-generated code samples contain security weaknesses, including SQL injection flaws, insecure data handling, and hardcoded credential, or other vulnerabilities that make privilege escalation or data exfiltration more likely. Additionally, LLMs can exhibit “contextual blindness”, generating syntactically correct code that’s fundamentally inappropriate for the specific security context or business logic.

The risks extend beyond simple coding errors. LLMs may inadvertently expose sensitive information, reproduce copyrighted code leading to licence violations, or introduce insecure dependencies that expand the attack surface. Over-reliance on code generators can also create a false sense of security, with developers integrating generated code without sufficient understanding or review. As the AI-generated share of code within a code-base increases, this becomes increasingly challenging to manage.

Effective safeguards include mandatory human code review with security focus, automated vulnerability scanning specifically designed for AI-generated code, comprehensive licence compliance checking, rigorous supply chain management for any new dependencies, and developer training programmes that emphasise the unique risks of LLM-generated code.

Excessive Agency and Overautonomy

Perhaps the most subtle but potentially catastrophic risk comes from granting AI systems too much autonomy without adequate safeguards. Simply providing access to more company data as a means to improve performance can be tempting for developers, while the pressure from management to deploy quickly can reduce scrutiny. Overly autonomous agents can make harmful decisions faster than humans can intervene, particularly in high-stakes environments.

Balanced approaches include implementing human-in-the-loop guardrails for critical decisions, designing dynamic privilege scaling that adjusts agent permissions based on risk context, and establishing clear boundaries around what actions agents can take autonomously.

AI Supply Chain Attacks

Modern AI development heavily relies on pre-trained models, third-party libraries, and external datasets. Each component in this supply chain represents a potential attack vector. Compromised foundation models or malicious plugins can introduce vulnerabilities throughout the entire AI stack.

Protection strategies include maintaining comprehensive Software Bills of Materials (SBOM) for all AI components, implementing runtime integrity checks, and establishing rigorous vetting processes for all external AI components.

Training Data Poisoning

When organisations train custom models or fine-tune existing ones, they become vulnerable to data poisoning attacks. Adversaries can inject malicious content into training datasets, corrupting the model’s behaviour in subtle but significant ways. This might manifest as biased outputs, hidden backdoors, or models that behave normally most of the time but exhibit malicious behaviour under specific conditions.

The challenge lies in the scale. Modern AI training involves vast datasets that make manual verification impractical. Effective defences include implementing comprehensive data provenance tracking, using adversarial training techniques to expose models to potential poisoning attempts, and incorporating synthetic data generation to reduce reliance on potentially compromised external sources.

Model Theft and Extraction

Proprietary AI models represent significant intellectual property investments. Attackers can attempt to reverse-engineer these models through sophisticated API querying techniques or by extracting model weights directly. Successful model theft not only compromises competitive advantage but can also expose the organisation to further attacks using their own AI capabilities.

Protection measures include implementing intelligent rate limiting and query monitoring, embedding digital watermarks in model outputs for tracking, and applying differential privacy techniques that add carefully calibrated noise to outputs, making model extraction significantly more difficult.

Making AI Security a First-Class Citizen

The key to navigating these threats successfully lies in treating AI security as a “first-class citizen” throughout the development lifecycle. This means embedding security considerations into every stage of AI development and deployment, from initial design through to production monitoring.

Rather than treating security as a separate checklist to be completed after development, successful organisations integrate security thinking into their AI development process from day one. This requires adopting ‘SecDevOps’ practices specifically adapted for AI systems, where security specialists work alongside data scientists and AI engineers throughout the project lifecycle.

This integrated approach means considering security implications during model selection, incorporating security testing into model validation processes, and designing AI architectures with security as a core requirement rather than an afterthought. It also means establishing clear governance frameworks that balance innovation velocity with robust risk management.

The Innovation Imperative

Here’s the crucial insight: cybersecurity leaders can either be enablers of innovation or bottlenecks. Those who embrace their role as innovation enablers, working collaboratively with AI development teams to build secure systems from the ground up, will help their organisations gain competitive advantage. Those who approach AI security purely as a risk management exercise will find themselves constantly playing catch-up as their organisations struggle to innovate at the pace the market demands.

The most successful enterprises will be those that recognise AI security not just as a defensive necessity, but as a competitive differentiator. The organisations that win in the ‘AI Transition’ will be those capable of developing innovation and security maturity in tandem.


Further Reading

For those seeking to deepen their understanding of AI security frameworks, these four resources provide comprehensive guidance:

Unit 42 (“AI Agents are Here. So are the Threats”) – Unit 42 (Palo Alto Network’s industry-leading threat intelligence, incident response and cyber risk division) draws on insights from analysis of 500 billion daily events to shed light on security vulnerabilities in agentic AI applications, detailing nine attack scenarios and offering mitigation strategies to enhance protection against threats like prompt injection and tool exploitation.

MITRE ATLAS (Adversarial Threat Landscape for AI Systems) – A comprehensive knowledge base of adversarial tactics and techniques against machine learning gen-AI systems. ATLAS provides detailed case studies of real-world attacks and maps them to the familiar MITRE ATT&CK framework, making it invaluable for security teams developing AI-specific threat models.

NIST Artificial Intelligence Risk Management Framework (AI RMF) – The gold standard for AI risk management, offering a structured approach to identifying, assessing, and mitigating AI-related risks. The framework emphasises trustworthy AI principles and provides practical guidance for implementing responsible AI governance across organisations.

OWASP Top 10 for Large Language Model Applications 2025 – The definitive list of security vulnerabilities specific to LLM applications, regularly updated to reflect the latest threat landscape. Each vulnerability includes detailed explanations, attack scenarios, and prevention strategies specifically tailored for development teams building LLM-based applications.

Managing a Smart Building: A Modern Approach to Networked Environments

Smart Buildings are no longer futuristic concepts—they’re living, evolving ecosystems. Managing the underlying networks that power them, particularly a Converged Network System (CNS), requires a new mindset. One that’s agile, responsive, and built to adapt to the fast-changing demands of modern facilities.

Why Smart Management Matters

At the heart of any Smart Building is its network. This infrastructure securely connects all the Operational Technology (OT) and Internet of Things (IoT) devices—think heating, lighting, HVAC systems, CCTV, access control, and hundreds of sensors—through a single, centrally managed platform. This is what we call a Converged Network System.

A unified network means unified data. And that data, collected in real-time from every system and sensor, provides deep insights into how the building is operating. It becomes a single source of truth that facility managers and IT teams can use to make smarter, faster decisions. These data driven decisions demonstrate the value of a smart building to the building investors, managers and occupants.

Bridging IT and Facilities

 IT teams have traditionally always owned company enterprise networks that deliver business services to corporate users, maintaining systems to ensure connectivity, uptime, and performance for users and their applications. Their responsibilities often include tasks like incident resolution, change management, asset tracking, patching, and security.

However, their networking counterpart, building services networks have often been installed disparately by industry building installers such as BMS or security companies. These have lacked consistent vendor configuration, and a cohesive approach to support (such as ITIL methodology), particularly in relation to proactive maintenance such as monitoring, reporting, bug and security patching.

This status quo continues to be the case for many companies, with the gap between IT and Facilities teams never having been addressed, either through lack of awareness of the benefits of working together, effort being made, or because the relative business priorities for the teams are so far removed from one another that conversations are unable to get off the ground.

In the case of Smart Building Converged Networks though, the network often (but not always) serves both corporate and building system requirements — blurring the lines between IT and Facilities. This convergence means IT teams have an extended vested interest in ensuring security and compliance across the network, while facilities teams benefit from greater robustness and resilience, and inherently become subject to these more stringent controls. As a result, many organisations are rethinking how they structure their teams, with new roles emerging—like the Smart Building Manager, blending IT, operations, and facilities expertise.

What Smart Building Managers Are Aiming to Achieve

The goals behind managing a Smart Building can vary, but most owners, operators, and occupiers share some common priorities:

  1. Reducing Operational Costs & Boosting Efficiency

Previous investment in duplication of functionality across numerous, and usually less robust networks, can be channelled into a single best of breed, resilient and secure network, allowing for real-time monitoring and automation of every connected device. This makes it easier to implement updates, onboard new systems, and optimise performance. With continuous monitoring, potential issues can be spotted and resolved before they become problems – improving system uptime and reducing maintenance costs.

  1. Enhancing Agility and Scalability

Buildings are dynamic environments. Whether you’re rolling out new technology or scaling your operations, a Smart managed network makes it simple to adapt without major disruptions. Services and devices can be added or reconfigured quickly, ensuring your systems stay in step with your needs, and allowing secure inter-connectivity between systems to support Smart ambitions.

  1. Improving Energy Efficiency & Sustainability

By leveraging building data analysis and automation, Smart Buildings can automatically adjust lighting, heating, and cooling based on occupancy, weather conditions, and usage patterns. This automation leads to better energy management, lower utility costs, and a smaller environmental footprint.

  1. Creating Comfortable, Productive Spaces

Sensor-driven data allows buildings to respond to how people use them—regulating temperature, lighting, and even noise levels for better comfort and productivity. It’s about creating spaces that feel better, work better, and support wellbeing.

  1. Strengthening Physical & Cyber Security

As more devices and systems connect through the network, the need for robust security increases. Smart managed networks offer built-in defences like real-time monitoring, threat detection and automated response protocols to protect both digital assets and physical spaces.

  1. Using Technology to Ensure Better Value and Innovation

Smart Building Managers are looking to deliver better value and boost profitability for building investors. Continued Smart Building innovation through technology will attract tenants, satisfy occupants, whilst also increasing the value of the building.

The Bottom Line

Managing a Smart Building today is about more than just keeping systems online. It’s about creating a flexible, secure, and data-driven environment where technology supports sustainability, efficiency, comfort, and security. With the right approach to Smart network management, building operators can unlock the full potential of their connected spaces.

Ensuring success of the above requires a partner that understands the impact to the building and occupiers and how these change on a daily, weekly, or even seasonal basis. Understanding though, isn’t enough on its own; it’s knowing that various elements of technology take different priorities at different times and being able to adapt pro-actively.

You can learn more about our Smart Managed Services here.

Cybersecurity Strategy: Platform Approach vs. Point Solutions

The Evolving Landscape of Cybersecurity Defence.

Organisations today face an unprecedented challenge in cybersecurity. As digital threats evolve in sophistication and scale, security teams must continuously adapt their defensive strategies to protect critical assets and data. This adaptation has created a fundamental strategic question: is it better to deploy multiple specialised point solutions or adopt an integrated platform approach?

By Aaron Tunnicliff, Head of Engineering, Ideal

The Point Solution Dilemma

Many organisations have historically built their security infrastructure through incremental adoption of specialised tools, each addressing specific security challenges. According to a recent Gartner survey of 162 large enterprises, organisations use an average of 45 cybersecurity tools. *

Supporters of the ‘best-of-breed’ viewpoint site the following reasons:

  • Specialised Capabilities: Point solutions can provide superior performance in their specific domains
  • Flexibility: Organisations can select the exact tools that match their unique security requirements
  • Innovation Adoption: Teams can quickly implement cutting-edge solutions as they emerge

However, this approach has created significant challenges for security teams:

Integration Complexity

Tools with different interfaces, protocols, and requirements create integration nightmares, causing substantial time and resource strain on IT teams. These disconnected systems can result in security gaps between tools that attackers can exploit.

Data Overload

Multiple security tools generate overwhelming volumes of alerts and data, much of it disconnected. Security teams struggle to correlate information across platforms, potentially missing critical security incidents while drowning in noise.

Budget Inefficiency

Investing in numerous specialised tools often results in organisations overspending on multiple cybersecurity licenses, often with overlapping capabilities, that provide diminishing returns or become redundant as organisational needs evolve.

Skills Fragmentation

Each point solution requires specialised knowledge to deploy and maintain effectively, spreading technical expertise thin and creating potential security blind spots when key personnel are unavailable or leave the organisation.

The Platform Approach Alternative

The single-vendor – a.k.a. ‘platform’ – approach to cybersecurity, introduced by vendors in the late 2010s, continues to gain momentum. It’s prominently featured in Gartner’s “Top Cybersecurity Trends for 2025” as Trend 4: Cybersecurity Technology Optimisation.

For CISOs and CTOs focused on operational efficiency, cost control, and effective incident management, a platform approach offers compelling advantages:

Reduced Complexity

A unified platform consolidates multiple security functions into a single ‘pane of glass’ and management framework. This simplification reduces the risk of human error and provides a clearer operational picture for security teams.

Seamless Integration

Purpose-built platforms offer natively integrated components designed to work together. This designed-in integration enables automation of repetitive tasks and provides comprehensive visibility across the entire infrastructure, enhancing the effectiveness of security measures.

Unified Response Capabilities

With a platform approach, organisations can implement consistent security policies and rapidly respond to emerging threats across their entire digital estate. Threat intelligence flows seamlessly between components, enabling faster detection and response.

Advanced Analytics Through Centralisation

By centralising security data collection and analysis, platforms can more effectively leverage AI and machine learning to detect anomalies, predict threats, and automate responses – capabilities that are difficult to implement across multiple disconnected point solutions.

Long-Term Cost Efficiency

While point solutions might appear cost-effective initially, their cumulative expenses often escalate due to licensing fees, maintenance requirements, operational overhead and specialised training needs. A unified platform can significantly reduce long-term costs by streamlining operations and consolidating tool management.

Furthermore, with the right vendor, platform solutions are not an all-or-nothing proposition. They are an à la carte offering where allowing organisations to pick and choose the components required for their specific circumstances by activating only the licensing elements they require.

Finding Your Optimal Security Strategy

The decision between a platform approach and point solutions isn’t binary. Many organisations benefit from a hybrid strategy that leverages the strengths of both approaches based on specific security domains and organisational requirements.

Key considerations for your strategy include:

  • Assessing your current security architecture and identifying integration pain points
  • Evaluating the operational burden of managing multiple tools versus potential capability trade-offs
  • Understanding your organisation’s threat profile and specific security requirements
  • Considering your security team’s size, expertise, and operational capacity

Gartner, “Top Cybersecurity Trends for 2025,” March 2025. According to a Gartner survey of 162 large enterprises, security teams deploy an average of 45 cybersecurity tools, contributing to inefficiencies that can be addressed through platform consolidation and optimisation.

Codebar and International Women’s Day

We were delighted to host another codebar event at Ideal this week, supporting the charity that runs free programming workshops for minority groups in tech.

As we all know, women are much less likely to join the tech community – it’s estimated that only 25% of coders are female. So, in the week before International Women’s Day, it was particularly poignant to meet Julia Loucks at the event and to hear her story.

Meet Julia – from classical musician to coding career

Julia was a classical musician facing an uncertain future due to the pandemic when she decided she wanted a career with more flexibility and financial stability. She had always had an interest in what made digital tick and so decided that she would explore coding as an option.

Julia tells us: “I first discovered codebar in 2020. I could see it offered the chance to get some valuable experience that online tutorials couldn’t provide. I joined a virtual session in lockdown in Spring 2020 and attended my first in-person workshop in the September.”

Julia says: “I was blown away by how generous people were with their time. It helped me learn a lot faster.

“Without codebar, I don’t think I would have been able to make the transition from home learning and hobby websites for musician friends to a Junior Developer job. I simply wouldn’t have had the confidence.”

“Without codebar, I don’t think I would have been able to make the transition…”

Julia Loucks,
Junior Developer, made by: flawless

5 years on, Julia’s back as a volunteer

In fact, Julia’s first professional opportunity came from an introduction through codebar. Fast forward five years and she is now in her second developer role at the Brighton based agency, Made By : Flawless. And Julia is now back at codebar, volunteering as an organiser.

Julia tells us:

“My favourite thing about volunteering at codebar is meeting people who come to codebar for the first time and then seeing them flourish into an employed coding role.

“codebar is a fabulous safe environment to try stuff out and get inspired – and I love being part of that. I also benefit from interacting with the other coaches – mentor to mentor. It makes me feel proud to be a woman in tech helping others, which after all, is what codebar set out to achieve from the start.”

Finding the Sweet Spot: Managing Enterprise AI Security Without Stifling Innovation

As the Head of AI Readiness at Ideal, I am witnessing firsthand how organisations are grappling with one of today’s most pressing cybersecurity challenges: the explosive growth of generative AI in the workplace. Through my many conversations with CISOs, DPOs, and IT leaders, a clear pattern has emerged – enterprises are struggling to balance the transformative potential of AI with its inherent security risks.

The challenge is stark: employees are increasingly turning to third-party Large Language Models (LLMs) and generative AI applications that exist beyond traditional security perimeters. While these tools offer unprecedented productivity benefits, they also create new vectors for data exfiltration and security breaches that keep security leaders awake at night.

By Pax Zoega, Head of AI Readiness, Ideal

The challenge is stark: employees are increasingly turning to third-party Large Language Models (LLMs) and generative AI applications that exist beyond traditional security perimeters. While these tools offer unprecedented productivity benefits, they also create new vectors for data exfiltration and security breaches that keep security leaders awake at night.

From Wild West to Lockdown

In my discussions with security leaders, I’ve observed two posture extremes.

Some organisations have adopted a ‘Wild West’ stance, placing no restrictions on AI tool usage. While this is great for innovation, it leaves sensitive data vulnerable to exposure through uncontrolled AI interactions. At the opposite end of the spectrum, some have implemented complete lockdowns on AI applications. This approach is bad for both innovation and security because it often backfires by driving employees toward ‘Shadow AI’ (the use of unauthorised AI tools).

The solution lies in finding the middle ground through what we call the ‘Permit, Restrict, Monitor’ (PRM) framework. This balanced approach allows for controlled innovation while maintaining robust security measures.

Many of the security professionals I speak with admit – off the record at least – that they only have a partial picture of AI risk in their organisations. Conducting a comprehensive AI audit can establish a baseline. For example, a “NIST AI Audit” maps out in detail the current risk landscape and provides gap analysis. This allows risk and security teams to prioritise their mitigation activities and build a comprehensive risk management framework. Even building an inventory of AI usage, using existing proxy analysis and network monitoring tools, is a good start.

Building a Balanced PRM Security Framework

The key to successful AI governance starts with establishing clear boundaries. Forward-thinking organisations are implementing enterprise agreements with AI providers that include specific data protection clauses. These agreements ensure that enterprise data is properly ringfenced and, crucially, cannot be used for training future AI models.

But agreements alone aren’t enough. Successful implementations I’ve seen include:

  • Deployment of secure API gateways that regulate data flow between approved AI applications and internal systems
  • Deploying runtime security solutions continuously observe AI application behaviour, including system calls, file access, network connections, and data flow
  • Implementation of strong Data Loss Prevention (DLP) solutions that can identify and block sensitive data from being shared with unauthorised AI platforms
  • Network-level controls that restrict access to non-approved AI services while maintaining smooth access to authorised tools
  • Where the organisation has remote or hybrid workers, providing access to permitted AI applications via a secure enterprise browser (e.g. Palo Alto’s Prisma Access Browser) that allows data exfiltration risk and Shadow AI use to be monitored and controlled

Making It Work: The Human Element

Perhaps the most critical element of an effective PRM AI security strategy is employee engagement. The most successful organisations are those that have invested in the right AI tools for their employees and in comprehensive training programmes that go beyond simple dos and don’ts. These programmes help employees understand not just how to use approved AI tools safely, but also why using those tools is both good for them and for the organisation.

Crucially, this balance between the self-interest of employees and the best interests of the enterprise, will only be effective if the permitted AI apps provided by the organisation are best-in-class and provide all the core functionalities they require. If not, employees simply use workarounds with Shadow AI.

In a recent survey of 6,000 knowledge workers in the US, UK & Germany, nearly half believe that Generative AI (GenAI) will improve their job promotion prospects and 46% would continue to use their preferred AI apps, even when banned by their organisations. Of knowledge workers using Shadow AI, a third do so because their organisation does not provide a permitted alternative. In this sense, when it comes to GenAI, investing in the right tools is a pre-requisite of an effective data security posture.

Monitoring for Success

Effective monitoring is crucial for maintaining security without hampering productivity. Leading organisations are implementing

  • Real-time usage analytics to understand how AI tools are being utilised across the enterprise
  • Regular security audits that specifically target AI-related vulnerabilities
  • Compliance tracking systems that ensure adherence to both internal policies and external regulations

If you are wondering whether your permitted AI policy is working effectively to curb Shadow AI use, a good rule of thumb is that if your usage analytics show significantly less than 75% of your users are using your permitted apps, then it’s likely that they are using non-permitted alternatives. (75% GenAI usage rates among knowledge workers seems to be a consistent figure from multiple surveys over the last year.)

Looking Forward

The reality is that AI is not just another technology trend – it’s a fundamental shift in how work gets done. Organisations that try to completely restrict its use will find themselves at both a competitive and security disadvantage, while those that embrace it without proper controls risk serious security breaches.

The path forward is clear: implement a balanced framework that enables innovation while maintaining security. This means having clear policies about which AI tools are approved for use, permitting access to secure, best-in-class tools, establishing strong technical controls to enforce these policies, and maintaining robust monitoring systems to ensure compliance.

As AI technology continues to evolve, so too must our security frameworks. The organisations that will thrive are those that view AI security not as a barrier to innovation, but as an enabler of sustainable AI adoption.

Apprenticeships. Rhys proves age doesn’t matter

Rhys Sheridan, an apprentice at Ideal, standing in front of foliage in the Ideal office.

Rhys Sheridan is approaching the end of his apprenticeship with Ideal, aged 34. He says apprenticeships are for everyone.

Meet Rhys – our Cisco-sponsored IT Degree Apprentice.

Rhys was pursuing a career in marine engineering, working in boat repairs when he decided that his future might lie elsewhere. A random search of Indeed led him to a Cisco-sponsored IT Degree Apprenticeship opportunity here at Ideal, which he’s nearly completed.

Rhys chose to focus on Networking as his core expertise, but he says that working in a smaller, agile company like Ideal means that his knowledge and experience have quickly spread to other areas including cyber security.

“I’m working in Managed Services, which is brilliant because you never quite know what’s next. There are regular tasks like network updates and software patches which can be scheduled, but a lot of the job is about responding to problems as they arise.

“My favourite tasks are things like trouble-shooting complicated network problems, investigating critical vulnerabilities and getting under the hood of firewalls.”

Rhys Sheridan,
Service Centre Apprentice, Ideal

A steep learning curve

“I’m not going to lie; it was a really steep learning curve.

“As well as the technology, I had to get to grips with the jargon, how the industry works and what’s important to each individual customer. On top of that I had a day a week studying on a course run by Roehampton University. Just the discipline of studying was hard to start with.”

Once he’d settled in, Rhys began to really enjoy the process of learning new skills: “Obviously the drive is for technology skills, which I found I really loved. My favourite tasks are things like trouble-shooting complicated network problems, investigating critical vulnerabilities and getting under the hood of firewalls.”

“You’re also learning a whole set of soft skills, like managing workloads and working in a team. Some of those took a bit longer to bed in, but everyone at Ideal was super-supportive.”

What three things would he tell anyone considering a Degree Apprenticeship?

  1. Age doesn’t matter: “People usually think of apprenticeships for where you can’t see a way forward, it’s a great way to refocus. You also bring a lot of life experience, which I suspect helps to open up opportunities quicker.”
  2. Be patient. “In the end, this is your opportunity and the only person you really answer to is yourself. It can be hard at first, but if you do it at your own pace, take stock, and build a basic understanding, it will all come together in the end.”
  3. Don’t silo what you learn. “Again, it may be the advantage of working in an agile company like Ideal, but my skillset has constantly grown. I think that’s a great benefit to me and the company.”

What’s next?

Rhys will officially graduate in June this year, at which point he’ll have a review with Ideal to consider the future. “We’re always having discussions, so it’s great to know that there is a clear path for me to progress here.

“The point of the apprenticeship though, is that I will have a piece of paper backed by solid experience that shows I can make a real contribution in this industry.

“With AI and tech applications growing in every walk of life, that puts me worlds away from the dead-end I felt I was facing in marine engineering.”

Pat White steps up to COO

After nearly 11 years at Ideal, latterly as Business Operations Director, Pat White has been appointed Chief Operating Officer (COO).

Pat came from an operational background. He joined Ideal back in March 2014 as Head of Delivery, with a major focus on project managing the Twickenham Stadium network upgrade, a pivotal moment in Ideal’s growth.

Meet Pat – our Chief Operating Officer

After a few years concentrating on project delivery for large scale Enterprise and Smart Building customers, Pat’s role organically widened. Under the title Business Operations Director, he found himself responsible for all customer-facing operations, including pre-sales, project engineering and support.

This new appointment as COO really acknowledges that role, and gives him full responsibility for the customer experience, the systems Ideal uses to support them, as well as future investment and vision.

A man with many hats

Before Pat joined Ideal, he had worked with Mo at an IT company that had been swallowed up by a huge corporation. His move to Ideal was fuelled by wanting to get back to a more agile company culture.

“I love working in a smaller company. It’s much more rewarding. And frankly, much more fun. You’re closer to each customer and what they’re trying to achieve; you can genuinely make a difference every day.

“You have to be more agile too. As COO I have to wear lots of different hats throughout the day. I love that variety.”

A classic problem-solver

When asked what the new role means, Pat describes it in typically pragmatic terms:

“The buck stops with me. I’m a classic problem-solver and now I have ultimate responsibility for that. Customers and employees know they can come to me, and I will work hard to resolve things.”

What does the future look like?

Pat says there are a few areas he is looking to develop further.

“From pre-sales scoping projects, to engineering and installation, through to managed services and support, we have excellent relationships with our customers. Because we have that trust and transparency, we can often add value along the way.

“For our Smart Building clients, I think there is an opportunity for innovation around endpoint and IoT security and transparency. For our Enterprise customers, more proactive Managed Service is a priority, with our team working as a genuine extension of their own.”

“I love working in a smaller company. It’s much more rewarding. And frankly, much more fun. You’re closer to each customer and what they’re trying to achieve; you can genuinely make a difference every day.”

Pat White,
COO, Ideal

Wi-Fi for an Automated Warehouse

With a fully automated warehouse, Wi-Fi coverage and reliability are king.

Ideal has just won a tender for the design, implementation and support of a Wi-Fi installation in a fully automated warehouse.

For the client, this is their first step into a fully automated forklift pick and place. The plan is to dedicate half of an existing warehouse to full automation as a prototype towards a potentially larger system in the future.

Understanding the business imperative

The priority for Ideal, as it is with every client, is to fully understand the business imperative as well as the technical and operational needs, before putting forward a detailed proposal.

In this case, for the business to achieve maximum ROI on this innovation, 100% reliable but cost-effective Wi-Fi coverage is essential.

If the forklift loses Wi-Fi connection for any reason, it will return to its last known position. If that happens too often, business efficiency is compromised and the knock-on impact of late deliveries and subsequent harm to brand reputation could be serious.

The unique challenges of automated warehouse Wi-Fi design

The initial challenge is the space itself. In a warehouse covering the size of two football pitches, stock levels constantly vary, potentially compromising sight lines and signal strength.

Access Point (AP) positioning is therefore essential, but over-specifying can be costly and potentially less effective; overlaps can cause signal confusion for the forklifts.

Integrating with back-office functions

Of course, the warehouse doesn’t operate in isolation. Everything has to integrate with inventory control, purchasing and billing systems via an existing WAN/LAN.

Again, clever design ensures real-time data availability, enabling the streamlining of all of these functions.

Careful installation planning too

With the busy warehouse at the heart of the client’s retail operations, careful planning for safe installation is also a critical part of the project.

Lee Brearley, Account Director at Ideal, says: “It’s a tight timeline, with Go-Live just five months from initial order. Installation will be meticulously planned around the existing operation to minimise any disruption.”

“It’s a tight timeline, with Go-Live just five months from initial order. Installation will be meticulously planned around the existing operation to minimise any disruption.”

Lee Brearley,

Account Director, Ideal

Why DeepSeek R1 is a ‘Drop Everything Moment’ for CEOs and CISOs.

The launch of DeepSeek R1 has stunned Silicon Valley, launched global counter-intelligence initiatives and crashed tech shares on Wall Street. But that’s not what CISOs should be worrying about.

By Pax Zoega, Head of AI Readiness, Ideal.

Barely two weeks after launch, the world’s technology heads have been turned by a little-known 200 person company, DeepSeek, founded in 2023 in Hangzhou, China.

You will undoubtedly have seen the hullabaloo in the world’s media:

  • How has it produced such a capable tool so quickly? Was it illegally trained on OpenAI’s proprietary IP?
  • Is it a Chinese trojan horse with in-built capability to steal the West’s commercial secrets?
  • If it doesn’t need the West’s advanced micro processing chips, what are the ramifications for companies like Nvidia, which had almost $600bn wiped off its market value – the biggest drop in US stock market history?
  • Has DeepSeek quickly become the most popular free application on Apple’s App Store across the US and UK because people are just curious to play with the next shiny new thing (like me) or is it set to unseat the likes of ChatGPT and Midjourney?

I would argue, that as a Corporate CISO, whilst these questions are interesting, it isn’t the one you need to be primarily concerned with.

The question you need to consider, is what might bad actors start doing with it?

A readily usable tool of immense power for cyber attackers

Up until this point, in the brief history of coding assistants using GenAI-based code, the most capable models have always been closed source and available only through the APIs of frontier model developers like Open AI and Anthropic. These closed source models come with guardrails to prevent nefarious use by cyber attackers and other bad actors, preventing them from using these models to generate malicious code.

DeepSeek R1 by contrast, has been released open source and open weights, so anyone with a modicum of coding knowledge and the hardware required can run the models privately, without the safeguards that apply when running the model via DeepSeek’s API.

Furthermore, once a model is running privately, the user has full freedom to implement jailbreaking techniques that remove all remaining restrictions. Indeed, the internet is already abuzz with multiple successful jailbreaking attacks that have already been documented to be effective on DeepSeek R1 (including by Palo Alto’s Unit 42).

This means that for the first time in history – as of a few days ago – the bad actor hacking community has access to a fully usable model at the very frontier, with cutting edge of code generation capabilities.

How capable is it?

To set the scene on R1’s coding capabilities, it outperforms or matches the benchmark performance of the two most capable coding models in public release, Open AI’s o1 model and Anthropic’s Claude 3.5 Sonnet.

On Codeforces, a competitive coding benchmark, R1 is more capable than 96.3% of competitive coders. In other words, this places R1 in the top 3.7% of human competitive coders.

At the same time, it’s ability to run on less technically advanced chips makes it lower cost and easily accessible. You could create an immensely powerful hacking tool based on a stack of Mac minis in the corner of a teenager’s bedroom.

Imagine what this could do for the hacker-sphere

Does all of this mean that DeepSeek will be used by bad actors to supercharge their cyber attacking capabilities?

Let’s reason this through. For DeepSeek R1 to be an effective tool for nefarious code generation, three things would have to hold true:

1. It would have to be true that GenAI code generators are able to be used to generate code that can be used in cyber-attacks.

This has already been proven time and time again to be the case. Leading cybersecurity vendors are already defending against a growing number of AI generated, autonomous malware attacks.

Recently, AI-pen testing startup XBOW, founded by Oege de Moor, the creator of GitHub Copilot, the world’s most used AI code generator, announced that their AI penetration testers outperformed the average human pen testers in a number of tests (see the data on their website here along with some examples of the ingenious hacks conducted by their AI “hackers”).

2. R1 must be usable for the purpose.

In other words, the model must be accessible in a jailbroken form so that it can be used to perform nefarious tasks that would normally be prohibited.

Given that the model is open source and open weights and has already been jailbroken, this condition has also been satisfied.

3. The model must be able to be run by a bad actor on her own system in a practical and economically viable manner to avoid the restrictions that would apply when accessing the model via DeepSeek’s guard-railed API.

This condition too has been satisfied. The smaller and mid-parameter models can be run on a powerful home computer setup.

Even the most powerful 671 billion parameter version can be run on 18 Nvidia A100s with a capital outlay of approximately $300k. This might sound like a chunky investment, but given that there are multiple recorded ransomware payouts in the +$1M range (the highest ever disclosed was $70M), a single successful attack on a reasonable sized enterprise would put the bad actors comfortably in profit.

In summary, as of 20 January 2025, cybersecurity professionals now live in a world where a bad actor can deploy the world’s top 3.7% of competitive coders, for only the cost of electricity, to perform large scale perpetual cyber-attacks across multiple targets simultaneously.

We are effectively witnessing the democratisation of cybercrime; a world where smaller criminal groups can run sophisticated large-scale operations previously restricted to groups able to fund teams with this level of advanced technical expertise.

That is why, as you read these words, multiple bad actors will be testing and deploying R1 (having downloaded it for free from DeepSeek’s GitHub repro).

How can you defend your business against real-time autonomous malware attacks?

Now for the good news. Impressive though R1 is, for the time being at least, bad actors don’t have access to the most powerful frontier models. For instance, OpenAI’s already trained and tested, but yet-to-be publicly released, o3 reasoning model scored better than 99.95% of coders in Codeforces’ all-time rankings. To put that in perspective, this means there are only 175 human competitive coders on the planet who can outperform o3. Fortunately, the top model developers (including OpenAI and Google) are already involved in cybersecurity initiatives where non-guard-railed instances of their cutting-edge models are being used to push the frontier of offensive & predictive security.

Of course, to be of any use, you need those capabilities on your side. Whether we’re specifically talking about DeepSeek or the flurry of rivals/spinoffs that will inevitably follow, now is the time to deploy real-time AI-enabled autonomous detection, prevention and remediation solutions.

If upgrading your cyber defences was near the top of your 2025 IT to do list, (it’s no.2 in Our Tech 2025 Predictions, ironically right behind AI) it’s time to get it right to the top.

In my opinion, open source, open weights DeepSeek R1 is a drop everything moment. It certainly is for your opponent.